Relationship Manager in Louisville at Volt

Date Posted: 10/11/2019

Job Snapshot

Job Description

Operational Efforts

  • Act as the main point of liaison between the client, Volt delivery teams and Volt management on all program related issues
  • Develop strategic plans and implementation of program enhancements in conjunction with the Implementation Team
  • Meet with client managers on a regular basis to monitor quality, assess upcoming needs, current service levels, new or changing issues in the department, staffing opportunities or other matters
  • Market the program to the client, and 1st and 2nd tier suppliers as appropriate
  • Develop and assist, as required, in problem solving strategies for client issues, including contract negotiations and amendments
  • Attend staff/supplier/client meetings and/or conference calls as and when requested
  • Work with Volt's corporate departments to resolve invoice queries or issues as quickly and efficiently as possible upon final explanation
  • Develop and present quarterly business reviews with client's management and sponsors
  • Meet with hiring managers to qualify requisitions, market candidates, schedule interviews, obtain feedback and fill orders
  • Prepare reports based on specific program goals, measurements or SLA's as necessary
  • Maintain relationships with both hiring managers and higher level key stakeholders

Leadership Efforts

  • Manage the day to day activities of the operational team to ensure the delivery of a successful program
  • Monitor the overall performance of the program and develop continuous improvement recommendations and plans with functional/hiring managers
  • Assist management with the training of staff on MSP web based systems or program policies and procedures
  • Work with corporate departments to actively manage and reduce DSO
  • Manage weekly objectives with direct reports and lead direction of action steps for future activity
  • Provide clear leadership and motivation to the team, ensuring they are aware of the company vision, the business goals and their individual objectives
  • Provide general management, coaching, counseling and training of direct reports
  • Set objectives for team members in respect of their bonus opportunity for direct reports
  • Review training requirements, develop and agree training action plans with individual staff members and ensure their implementation in conjunction with management
  • Conduct probationary reviews and annual appraisals
  • Maintain budgeted headcount within the team, minimizing staff turnover and effectively managing the recruitment process when necessary by liaison with senior management and conducting interviews as necessary
  • Handle all Human Resource functions such as compensation, fair employment practices, performance reviews, disciplinary actions and hiring and terminations of Volt in house employees as necessary

Job Requirements