Retail Contact Center Senior Project Manager in Austin, TX at Volt

Date Posted: 2/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for a Senior Project Manager for the one of the leading innovators in the tech industry. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Senior Project Manager

Location: Austin, TX

Job Description

This role will lead on medium to large-sized, global cross-functional projects as well as apply project management methodology to support the implementation of key systems and/or business processes in a Contact Center Assisted Sales & Service environment.  

• Oversee end-to-end implementation of several global portfolio projects focusing on the interactions between contact center agents and client customers, facilitating an overall great customer experience 
• Lead the coordination of resources, project scope, business requirement documentation, project documentation, project status reporting, project risk management, timelines, project communication, change management as well as post-implementation audit reviews. 
• Oversee all aspects of the project including business requirements documentation, stakeholder analysis, timelines, budgets, resource allocation, scope, definition and project communication.  
• Collaborate with business partners and regional counterparts to efficiently write requirements. 
• Ability to influence decisions and facilitate change management through collaboration and leadership. Candidate must be able to act as a liaison between the business and technology groups to ensure business project needs are adequately met with technology solutions. 
• Ability to gain alignment between the technology and business strategy to create a phenomenal customer experience by proactive partnering with all levels, including Sr. Leaders, the Business, IS&T and Operations communities.  
• Maintains a positive attitude 
• Exceptional communication and facilitation skills 
• Thrives in ambiguous work environment 
• Strong team player with a high degree of flexibility 


• 5+ years of project management experience in eCommerce and/or Contact Center environment 
• 3-5 years of experience in Business Analysis 
• A proven track record of successfully leading multiple concurrent projects of medium (4-8 months) and large (8-12 months) scope 
• Ability to use data and analysis to support process flows and to influence other 
• Proven experience creating effective Business Requirement Documentation 

Start Ti

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. 

Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

To learn more about Volt, please visit: and to see more of our job postings, please visit: Volt is an Equal Opportunity Employer.

Pay Rate is based on experience.