RP Contact Ctr Tech Support in Portland, OR at Volt

Date Posted: 6/27/2018

Job Snapshot

Job Description

***Tech Support - Temp Opportunity 6+ Months***

Retirement Plans Department

Located in the Heart of Downtown Portland

***Pay Rate $21 Per Hour***

Our Client is a $2.8B Insurance company committed to expedient, personal customer support. We are currently filling the need for three Tech Support temps for their Retirement Plans Department in Portland, OR.   Work hours to be determined – shifts available are between 5 am – 5 pm.

Job Functions:

  • Support Retirement Plan Contact Center agents in resolving medium to high complexity technical issues being reported by participants (callers).
  • The position is essentially providing tech support to Retirement Plan Reps (not customers).
  • Assist via Skype (chat) with problem solving (ie: having the customer clear their computer’s cache, finding out what web browser they are using, whether the customer is attempting to login on a desktop vs tablet vs phone, unlocking account, getting log in info, etc.)
  • Assisting in a high-volume environment with 2 – 3 chat sessions with Retirement Plan Reps at the same time.

Demonstrated Skills:

  • 1 to 2+ years related work experience with emphasis in Tech Support is preferred.
  • Self-starter with strong sense of urgency and customer service focused.
  • Critical thinking – know how to troubleshoot using multiple systems in situation that don’t always look the same.
  • Supporting users who often have a hard time articulating the issue and are not tech savvy; knowing when to escalate to higher level IT personnel.
  • Ability to work with MS Windows, Excel and Word.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to prioritize, organize and coordinate work assignments.
  • Communicate and interact with persons at all levels in the organization, industry and community.
  • Detail oriented and organized.
  • Professional demeanor with a positive attitude.
  • Exercise independent judgment and maintain confidentiality.
  • Pre-employment screenings are required for this position.

Education: 

High School diploma or equivalent required

To apply: Click on link provided OR email your resume directly to Attention:  Valerie Bullard at vbullard@volt.com for immediate consideration.  Also, include the name of the position in the subject line of the email.

Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our workers competitive pay and benefits, as well as educational programs and redeployment assistance.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.