(Seasonal) Art Customer Service Representative in Austin, TX at Volt

Date Posted: 11/17/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    8 weeks
  • Date Posted:
    11/17/2018
  • Job ID:
    144221
  • Pay Rate
    $0.0 - $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512-592-3348

Job Description

Position Overview:

The Art CSR performs routine tasks including corresponding to customers’ inquiries and answering phones (if needed) and will work towards gaining in-depth knowledge of the product suite, websites, and services being offered.

Desired Outcomes/Principal Duties:

  • 100% of time in e-mails with the potential of some phone time (this is subject to change depending on the needs of the business)
  • Must be fully knowledgeable about our product suite to successfully identify and communicate problems within the order process.
  • Ensure a high level of customer satisfaction
  • Be proactive in troubleshooting and solving customer issues (pre-and post -order)
  • Professionally assist customers and respond to customer emails in a timely manner.
  • Document orders in admin system
  • Master information contained on our website including product information, use of our customization tool, status and delivery of products, etc.

To be successful in this role one must demonstrate:

  • Customer service – be warm, personable, courteous, and solution-focused
  • Excellent Attendance
  • Organization and strong attention to detail
  • Excellent problem-solving skills
  • Ability to thrive in a fast-paced environment and multi-task
  • Internet and computer savvy

Qualifications:

  • At least one year of customer service experience
  • Basic knowledge of Adobe Photoshop and Illustrator preferred but not required
  • Excellent communication skills (both verbal and written)

Volt is an equal opportunity employer