(Seasonal) Art Customer Service Representative in Austin, TX at Volt

Date Posted: 8/2/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    8 weeks
  • Date Posted:
    8/2/2019
  • Job ID:
    170749
  • Pay Rate
    $0.0 - $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512/338-4444

Job Description

Volt Workforce Solutions is supporting a client that is an award-winning online custom printing provider of signage, apparel and home decor items. Since their inception in 2005, this company has set out to empower every individual and business to connect with those that matter most to them.

Position Overview:

The Art CSR performs routine tasks including corresponding to customers’ inquiries and answering phones (if needed) and will work towards gaining in-depth knowledge of the product suite, websites, and services being offered.

Desired Outcomes/Principal Duties:

  • 100% of time in e-mails with the potential of some phone time (this is subject to change depending on the needs of the business)
  • Must be fully knowledgeable about our product suite to successfully identify and communicate problems within the order process.
  • Ensure a high level of customer satisfaction
  • Be proactive in troubleshooting and solving customer issues (pre-and post -order)
  • Professionally assist customers and respond to customer emails in a timely manner.
  • Document orders in admin system
  • Master information contained on our website including product information, use of our customization tool, status and delivery of products, etc.

To be successful in this role one must demonstrate:

  • Customer service – be warm, personable, courteous, and solution-focused
  • Excellent Attendance
  • Organization and strong attention to detail
  • Excellent problem-solving skills
  • Ability to thrive in a fast-paced environment and multi-task
  • Internet and computer savvy

Qualifications:

  • At least one year of customer service experience
  • Basic knowledge of Adobe Photoshop and Illustrator preferred but not required
  • Excellent communication skills (both verbal and written)

Volt is an equal opportunity employer