Senior Helpdesk Specialist in Shelton, WA at Volt

Date Posted: 5/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Shelton, WA
  • Job Type:
    Computer Industry
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is seeking a Senior Helpdesk Support Specialist for a client located in Shelton, WA. This is a 6-month contingent to hire role. We are among the largest IT recruitment firms in the US for contingent/temporary and direct hire placements and support most of the top-rated IT companies in the Pacific Northwest.


  • Responsible for performing network administrative duties including setting up new users, assisting users with network access, and resolving connection problems. Responsible for ensuring high quality HelpDesk support to all users.
  • Responsible for repairing, maintaining, upgrading, and installing computers and related peripheral equipment. Monitors network utilization and security systems.
  • Provides technical support to end users, answers questions, and prepares network training sessions as needed. Performs diagnostic testing to determine source of problems and makes necessary repairs. Maintains activity logs and makes recommendations for new network


  • Loads and verifies software, tracks and resolves equipment problems, and completes licensing and inventory control functions.
  • Notifies supervisor of significant problems and recurring errors in operating systems. Works on a team responsible for providing bandwidth and dial tone that is required to deliver voice, internet, office and applications to the company’s internal and external customers.


  • Experience with the CISCO Voice over IP and Encryption technologies preferred.
  • Minimum of one to three years of experience in maintaining and supporting a CISCO data network environment is required.
  • Fundamental understanding of TCP/IP, DNS, and Ethernet switches.
  • CISCO Certification is preferred. Novell, Microsoft, and/or Net+ certification preferred.

Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.  We offer many direct hire full-time positions as well as many contingent/temporary positions.  We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.