Senior Software Engineer in Boston, MA at Volt

Date Posted: 3/9/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Boston, MA
  • Duration:
    20 weeks
  • Date Posted:
    3/9/2020
  • Job ID:
    222143
  • Pay Rate
    $73.0/Hour
  • Contact Name
    Volt Branch

Job Description


Consumers have come to expect personalized and seamless experiences in nearly all aspects of their daily life – how they stay connected, shop, book travel and manage their finances.  Technology innovation has enabled these experiences.  Consumers should expect, and will demand, the same personalized experience for managing their health.

Despite progress over the years, health care costs continue to rise while outcomes and member experiences have shown limited improvement or declined. To meet new competitive challenges, better respond to consumer needs, reduce systemic friction points and to inspire a brighter future for healthcare in America, we are creating a new business focused on the whole health needs of seniors.  

Senior Software Engineer-Contact Center

The Senior Software Engineer at the Edge will have the chance to influence the decisions of a brand-new organization. Software Engineers within the team are trusted to own major parts of the codebase, and we expect you to thrive as a leader in defining and solving problems, with support from your peers.

Software Engineers will help develop our customer facing experiences, leveraging Google Cloud Platform, and are able to code in languages and frameworks that fit into that ecosystem – JavaScript, React, and Node.js. In addition, our automation infrastructure allows you to quickly test and deploy your code.

Job Description:
We believe that both a high-quality team and high-quality code are critical pieces of our mission. You'll be responsible for end-to-end development of our Customer Relationship Management (CRM) capabilities that support a multi-channel customer communication strategy.

You will be responsible to setup Computer Telephony Integration (CTI) and build a solid foundation to deliver a personalized and engaging experience to our customers. You will focus on improving user experience with both large new features and iterate through smaller enhancements involving contact center workflows, virtual assistant and voice technology integration.

You’ll work closely with our Product and Design team to present In-context and pertinent customer data on CRM screens to deliver an experience that separates how members used to think about healthcare industry versus how they will. Lastly, you will work with the analytics team to build a feedback loop to constantly improve on what we’ve already built.
        
Required Qualifications:
• 8+ years of proven work experience as a Software Engineer or Software Developer with a focus on front end development
• 3+ years of experience developing voice applications focusing on Virtual Assistant integration
• 5+ years of experience integrating with CRM solutions (Sugar CRM preferably)
• Understanding and experience in Contact Center Technologies (voice, text, chat), preferably Genesys Pure Cloud
• Shipping pragmatic, sustainable code bases with speed
• Good understanding of public cloud computing architectures and services.  Experienced in the use of cloud native technologies, cloud cybersecurity, and implementation patterns to lower costs, improve speed to market, increase efficiency, and enable innovation.
• Experience leveraging modern technologies to increase velocity and decrease cost of solution delivery; including cloud technologies, microservices architecture, developing API’s and streaming analytics
• Analytical mind with problem-solving aptitude
• Strong communication skills with ability to interact with business and customer representatives
• Passion for growing your skills, tackling interesting work and challenging problems
• BA/BS in Computer Science or any STEM field
• Experience working within an DevOps style environment using agile delivery practices and methodologies.

Role Desirables:
• At least one year of experience working on any major cloud provider
• You treat automated testing as a first-class citizen and focus on writing solid test cases
• Have experience deploying code in containers and using tools such as Docker and/or Kubernetes in Production
• Good understanding of Contact center technology
• Good understanding of public cloud computing architectures and services.  Experienced in the use of cloud native technologies, cloud cybersecurity, and implementation patterns to lower costs, improve speed to market, increase efficiency, and enable innovation.
• Building collaborative relationships with team members, fostering a productive team environment, and coaching staff with timely meaningful feedback
• A cloud certification on any major cloud provider
• Experience supporting live production infrastructure, can put out fires under pressure when things go wrong
Genesys Purecloud preferred

Volt is an equal opportunity employer