Senior Support Analyst 2 (Irvine, Exec Support) in Irvine, CA at Volt

Date Posted: 7/25/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Irvine, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    7/25/2018
  • Job ID:
    127988
  • Pay Rate
    $0.0 - $25.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    760/710-3674

Job Description

Looking for an awesome Sr. Technical Support Analyst to join our team in Irvine.          

The Senior Technical Support Analyst II is the primary source of Tier 2 computer and other technology support for internal employees and external clients with access to ASM systems.

Support largely includes remote, phone, and web-based help desk support, as well as some in-person support of associates in the Senior Technology Support Analyst’s assigned office.

This is a Tier 2 technical support position.

The Senior Technical Support Analyst II is expected to have advanced troubleshooting skills and the ability to utilize multiple resources to determine the final resolution to technical support issues.

Essential Job Duties and Responsibilities

Systems Maintenance, Management, and Repair

Maintain a high customer service level through assisting end users (both internal and external) with systems, software applications, and other technical-related issues. Good communication skills, a positive personality, patience, outstanding customer service skills, and a willingness to learn are a must.

Assist internal and external customers remotely over the phone, through email, and other communications media. Use remote desktop support software to view and interact with the remote user’s computer or mobile device.

Repair/install/maintain PC and mobile device hardware and software as needed to ensure user productivity.

Engage in in-depth research on technical issues to assist Associates, external customers, and other Technical Support Analysts.

Communication/Connectivity

Ensure PC communication and connectivity to LAN/WAN, including connectivity to servers, printers, and the Internet.

General Administration

Enter and manage help desk tickets to document work for all services provided.

Additional Expectations

Delivers work that meets or exceeds management expectations as to quality, quantity, timeliness and attendance.

Ensures workflow and processes are followed as needed to achieve business objectives and maximum level of operational efficiency

Performs the job safely utilizing proper equipment and safety techniques

Minimum Qualifications 

AA/AS degree or equivalent applicable work experience is required.

BS/BA with an emphasis in Information Systems is a plus.

3-5 years in customer service is required.  

A+ certification is required.

Network+ certification is a plus.

Advanced level knowledge of PC software applications and strong understanding of PC operating systems.

Experience with a phone support and help desk environment.

Strong sense of urgency with good customer service and communication skills is required.

Experience with Microsoft Windows 7/8, Microsoft Office 2010/2013 including Word, Excel, Outlook, and Microsoft Internet Explorer.

Knowledge of the following communication and connectivity systems required:

Microsoft TCP/IP networking protocols

Network printing / printer troubleshooting

File sharing

Internet application connectivity

To learn more about Volt, please visit http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Please call 760-710-3674 or email ndost@volt.com for any questions.

Volt is an Equal Opportunity Employer