Senior Support Analyst 2 (MAC - SF - Hatch) in San Francisco, CA at Volt

Date Posted: 7/25/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $28.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Position Summary:

The Senior Technical Support Analyst II is the primary source of Tier 2 /PC and other technology support for internal and external clients.

Support largely includes remote, phone, and web-based help desk support, as well as some in-person support of associates in the Senior Technology Support Analyst’s assigned office.

This is a hybrid role (Tier 2) technical support position, 50% of the time will be supporting and the rest of the time PC support.

The Senior Technical Support Analyst II is expected to have advanced troubleshooting skills and the ability to utilize multiple resources to determine the final resolution to technical support issues.

Maintain a high customer service level through assisting end users (both internal and external) with systems, /PC software applications, and other technical-related issues. Good communication skills, a positive personality, patience, outstanding customer service skills, and a willingness to learn are a must.


Assist internal and external customers remotely over the phone, through email, and other communications media. Use remote desktop support software to view and interact with the remote user’s computer or mobile device.

Repair/install/maintain /PC and mobile device hardware and software as needed to ensure user productivity.

Engage in in-depth research on technical issues to assist Associates, external customers, and other Technical Support Analysts.

Ensure /PC communication and connectivity to LAN/WAN, including connectivity to servers, printers, and the Internet.

Enter and manage helpdesk tickets to document work for all services provided.

Minimum Qualifications 


AA/AS degree or equivalent applicable work experience is required.

BS/BA with an emphasis in Information Systems is a plus.

Certified Macintosh Technician (ACMT) Certification is a plus


2+ years’ experience troubleshooting Mac OSX and IOS, enterprise environment is a plus.  

PC knowledge and troubleshooting environment.

Skills & Competencies

Experience troubleshooting and supporting operating systems, including OSX and iOS.

Experience with interface, migrating files, and the use of applications.

Advanced level knowledge of PC software applications and strong understanding of PC operating systems.

Experience with a phone support and helpdesk environment.

Strong sense of urgency with good customer service and communication skills is required.


Experience with software

Experience with Microsoft 7/8, Microsoft Office 20/2013 including Word, Excel, Outlook, and Microsoft    Internet Explorer.

Knowledge of the following communication and connectivity systems required:

 Microsoft TCP/IP networking protocols

 Network printing / printer troubleshooting

 File sharing

 Internet application connectivity

To learn more about Volt, please visit and to see more of our job postings, please visit:

Please call 760-7-3674 or email for any questions.

Volt is an Equal Opportunity Employer