Service Advisor in Fresno, CA at Volt

Date Posted: 4/12/2021

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Fresno, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    4/12/2021
  • Job ID:
    262433
  • Contact Name
    Volt Branch
  • Phone
    559-435-1255

Job Description

Sales Advisor Job Description

As an experienced Automotive Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service.

RESPONSIBILITIES:

  • Oversee flow of Service Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Proficiently manages customer expectations and maintains customers informed about status of repairs

REQUIREMENTS:

  • Organized and friendly personality
  • Dealership experience is required
  • Knowledge of dealership drive lane

Experience:

  • service advisor: 2 years (Required)

Job Type: Full-time

$18-$20/hr