Service Advisor in Fresno, CA at Volt

Job Description

Sales Advisor Job Description

As an experienced Automotive Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service.

RESPONSIBILITIES:

• Oversee flow of Service Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

• Proficiently manages customer expectations and maintains customers informed about status of repairs

REQUIREMENTS:

• Organized and friendly personality

• Dealership experience is required

• Knowledge of dealership drive lane

Experience:

• service advisor: 2 years (Required)

Job Type: Full-time

$18-$20/hr