Service Desk Agent in Austin, TX at Volt

Date Posted: 8/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $15.0 - $15.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Do you have great customer service skills to assist with basic troubleshooting issues?  Have you ever been in a tech support or Help desk position and know your way around ticketing systems?  Do you have OS, laptop/desktop troubleshooting experience?  If so we would like to hear from you.  Please feel free to apply to this position if you have the skills list below. 

Process Associate & Senior Process Associate (Service Desk Agents)

Duration: 3 Months with potential extension 

Location: Austin TX

Pay: $15/hr. 

Job Description:

Position Summary

  • Provides support across all of Payments.
  • System Monitoring, Linux/Unix knowledge, Excellent Communication skills, Coordinate production issues/phone, Payment processing knowledge, troubleshooting skills
  • Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys

Required Skills:

  • Communication and Customer Service Skills:
    • Active listening and questioning to determine the root cause of the issue, to avoid repeat calls and further effort to resolve issues.
    • Display Ownership and accountability
    • Excellent comprehension and articulation skills

Technical Skills:

  • Knowledge of payment processing
  • Basic Trouble shooting skills
  • Knowledge on Operating systems
  • Basic computer tools/application of knowledge
  • Basic knowledge on printers, PCs, laptops etc.
  • Familiarity with MS Office
  • Basic computer skills
  • Basic key board and typing skills

Please call Brian Keane at 512-592-3354 today if you are interested in this opportunity!

Volt is an Equal Opportunity Employer!