Service Desk Analyst in San Marcos, CA at Volt

Date Posted: 5/1/2018

Job Snapshot

  • Employee Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $21.0 - $25.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions has an immediate opening for a Service Desk Analyst in San Marcos, CA!

Under general supervision, the Service Desk Analyst provides hardware and software support for computer and phone environments, including resolution of incidents both in the main campus environment and remote home office locations.

Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

Essential Job Functions/Tasks:

1.     Provides technical support in installing, configuring, and troubleshooting software, to include Microsoft, third-party, and proprietary applications, both for existing software, and new systems introduced into the environment. Support will also include client access to corporate e?mail system and other identified business critical applications.

2.     Provides project implementation support, including application and deployment testing, deployment planning and support of software roll-outs, post implementation support, creation of end?user documentation, and assisting users with associated changes in technology.

3.     Provides technical support to staff working in remote locations requiring connectivity to the corporate offices via secure Internet access, including the establishment, troubleshooting and support of high?speed Internet connectivity at these remote locations.

4.     Assists in definition, implementation, and maintenance of standards pertaining to the desktop systems environment, including items such as O/S configurations, software releases, and hardware models.

5.     Supports daily operations such as: QA verification of desktop and laptop computers ready for deployment; coordination and assistance in departmental move of computer and phone equipment; and support of on-going telecommunications administration.

6.     Creates and maintains associated Technical Support procedures, to include the development of support documentation, monitoring/maintenance practices, and installation procedures applicable to the systems environment.

7.     Supports Service Desk phone coverage, receiving and logging calls into call tracking database, and monitoring in-coming tickets created via e-mail.


Education/Training Required:

Associate’s Degree in Computer Science or related field of study, or equivalent years of work experience.

Experience Required:

Minimum five years of experience in information technology within a large organization.