Service Desk Technician in Bloomington, MN at Volt

Date Posted: 9/14/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    9/14/2018
  • Job ID:
    137649
  • Pay Rate
    $19.0 - $20.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    804/727-0018

Job Description

Volt is looking for a Service Desk Technician to provide fast and useful technical assistance and support for our client in Bloomington, MN.  In this role you will be responsible for resolving Tier 1 / Tier 2 tickets and providing support on technical issues.  My client is looking to hire quickly so please apply for immediate consideration. 
 

Job Duties

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Troubleshoot and resolve end-user hardware, operating system, and software-related problems to the end-user’s satisfaction.
  • Troubleshoot and resolve the following:
    • Basic network and server access problems for end-users.
    • Basic issues with the WAN, VLAN, firewall, VPN, etc.
    • Basic issues with voice communications and voice mail systems.
    • Follow up with customers to ensure issue has been resolved.
    • Fix, update and maintain all desktops, laptops, tablets, mobile devices and technology peripherals.
    • Hardware and software issues and escalate as necessary (i.e. VPN Technology, Office products, Account lockouts, Phone systems, “Blue Screens,” Malware
    • Mobile devices and email functionality. (i.e. Blackberry, iPhone, Android).


REQUIRED EDUCATION AND EXPERIENCE:

  • An Associate degree or one or more technology certifications is required, (e.g. Apple, Microsoft, COMPTIA A+ or Network+, etc.).
  • Three to five years’ experience working with computer technology in a business environment
  • Experience in providing telephone based assistance or instruction.
  • Willingness to learn and work with various computer systems.
  • Bi or Multi-lingual a plus.

Requirements:

  • Experience with Windows XP, Windows 7, 8, and Windows 10 desktops.
  • A working knowledge of these technologies: Office 365, Microsoft Office 2010, 2013, 2016, Mac OSX.
  • Windows Server 2012 R2 and client versions
  • Experience with Active Directory and Exchange.

This is a full-time, 3-month contract to hire, 1st shift starting at 7am to 3pm, or 8pm to 4pm. You must be flexible to occasional nights and weekends, as this is a 7x24x365 environment.

Volt is an Equal Opportunity Employer