Service Desk in Spokane, WA at Volt

Job Description

Volt | Tier 1 Tech | Spokane, WA

SUMMARY

We are seeking an individual to fill a position as a technician with a local company here in Spokane WA.

SUMMARY-

The Service Desk Technician is responsible for providing day-to-day technical support to end users and must be able to effectively prioritize tasks and resolve issues as they arise. The Service Desk Technician is responsible for providing hardware/software service and support to end users via phone, e-mail, voicemail, IM, and in-person interaction. Personal interactions include employees at all levels of the organization to resolve problems and implementing solutions.

Essential Duties/Responsibilities may include but are not limited to:

• Fulfills first-responder customer help desk functionality by receiving, interpreting and responding to trouble incidents though multiple mediums; records and logs all pertinent data concerning trouble calls through ticketing system.
• Properly escalates unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources.
• Ensures proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Administers support and troubleshoots various issues hardware and software issues, including on-the-spot problem solving for end users.

• Perform remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

• Perform post-resolution follow ups to help requests as needed.
• Provide end-user “how to” assistance.
• Other duties as assigned.

Preferred Skills and Qualifications:

• 2+ Years of direct experience in an enterprise sized technical support environment.

• Strong interpersonal and communication skills are required.
• Perform on-site and remote troubleshooting through diagnostic techniques

• Experience with Active Directory Domain Services to configure users and computer
• Preferred experience with Group Policy experience to configure devices (configuring devices in Active Directory)
• Prior experience installing, configuring, troubleshooting, and repairing Windows-based computers, including expert knowledge of Windows 7, 10, within enterprise environments
• Familiar with TCP/IP networking concepts, Internet, and email systems, end user desktop support and web servers
• Ability to follow technical process and procedures
• Strong documentation skills

Please note the following:

• This is a W2 only position.
• Direct inquiries only.
• No 3^rd party submittals please.
• This position is not available for Corp-to-Corp.
• This position is not available for Associate Vendors.

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

Volt is an Equal Opportunity Employer.