Volt | Tier 1 Tech | Spokane, WA
SUMMARY
We are seeking an individual to fill a position as a technician with a local company here in Spokane WA.
SUMMARY-
The Service Desk Technician is responsible for providing day-to-day technical support to end users and must be able to effectively prioritize tasks and resolve issues as they arise. The Service Desk Technician is responsible for providing hardware/software service and support to end users via phone, e-mail, voicemail, IM, and in-person interaction. Personal interactions include employees at all levels of the organization to resolve problems and implementing solutions.
Essential Duties/Responsibilities may include but are not limited to:
- Fulfills first-responder customer help desk functionality by receiving, interpreting and responding to trouble incidents though multiple mediums; records and logs all pertinent data concerning trouble calls through ticketing system.
- Properly escalates unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources.
- Ensures proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Administers support and troubleshoots various issues hardware and software issues, including on-the-spot problem solving for end users.
- Perform remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Perform post-resolution follow ups to help requests as needed.
- Provide end-user “how to” assistance.
- Other duties as assigned.
Preferred Skills and Qualifications:
- 2+ Years of direct experience in an enterprise sized technical support environment.
- Strong interpersonal and communication skills are required.
- Perform on-site and remote troubleshooting through diagnostic techniques
- Experience with Active Directory Domain Services to configure users and computer
- Preferred experience with Group Policy experience to configure devices (configuring devices in Active Directory)
- Prior experience installing, configuring, troubleshooting, and repairing Windows-based computers, including expert knowledge of Windows 7, 10, within enterprise environments
- Familiar with TCP/IP networking concepts, Internet, and email systems, end user desktop support and web servers
- Ability to follow technical process and procedures
- Strong documentation skills
Please note the following:
- This is a W2 only position.
- Direct inquiries only.
- No 3rd party submittals please.
- This position is not available for Corp-to-Corp.
- This position is not available for Associate Vendors.
Volt offers a candidate referral bonus, please inquire for more details. (Conditions and restrictions apply)
Volt is an Equal Opportunity Employer.