Service Engineer 2 in Redmond, WA at Volt

Date Posted: 3/3/2018

Job Snapshot

  • Employee Type:
  • Location:
    Redmond, WA
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $33.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Responsible for the creation, care and feeding of the infrastructure from the application layer down to the base hardware. Therefore, we are looking for people with a proven record of designing and running several of these core infrastructure services at scale: Active Directory (AD), Domain Name System (DNS), Remote Desktop Gateway (RDG), Web Application Proxy (WAP), Active Directory Federation Services, Public Key Infrastructure (PKI), Bitlocker, and AuthIP/IPsec. This team also supports the following technologies: Fortinet.


* The design, care and feeding of the core infrastructure services

* Approach engineering challenges with a pro-active and engineering mindset

* Instrument the services in such a manner that every event is actionable in an automated manner

* Define, create and manage metrics and KPI’s

* Creation and implement automation features to eliminate common manual tasks (PowerShell, C#)

* Work with the operations center and feature teams as a subject matter expert, offering education and guidance on integration, support and monitoring of toolset

* Serve as Tier 4 escalation point responsible for troubleshooting, as well as mentor and coach others

* Demonstrate complex troubleshooting skills, deep knowledge of the services running on the infrastructure, and working with engineers and vendors to resolve issues

* Participate in defining and developing long-term tooling and platform strategies

* Participate in an on call rotation 24x7

-               Typical task breakdown and rhythm: Daily Standups, meetings with the PM’s, running off the ticket que, building out infrastructure

-               Interaction level with team:  High interaction with team, working side by side with team members