Service Op Representative in Canton, OH at Volt

Date Posted: 9/7/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Canton, OH
  • Job Type:
  • Duration:
    44 weeks
  • Date Posted:
    9/7/2018
  • Job ID:
    101744
  • Pay Rate
    $0.0 - $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Service Operations Representative for a global leader in ATM software deployments. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Service Operations Representative

Location: Canton, OH

Position Summary
As the single point of contact (SPOC), this position is focused on providing outstanding customer and technical service in support of the Managed Services customers. Reporting to the Service Operations Supervisor, the Service Operations Representative is responsible for interacting with the client, third party vendors as well as other departments within our organization to resolve issues using hardware and software systems through defined process and techniques. Working in a 24 hours, 7 days a week, and 365 days a year environment, the Service Operations Representative will also ensure that all problems and questions are documented, researched, escalated as necessary, and monitored until resolved.

Essential functions include:
• Monitoring and administering company ATM fleet in relation to performance, to ensure SLAs pertaining to processing and uptime availability are achieved.

• Monitoring and administering corrective actions to ensure expedient resolution is obtained

• Performing support desk functions such as taking customer calls and responding to email communications in the support of resolving issues

• Documenting and providing timely updates on incidents as they occur

• Providing technical support pertaining to company, 3rd party service providers, and field service

• Acting as primary escalation point for internal and external customers regarding issues on company ATM terminals

• Performs related duties as required or requested by supervisor.

Qualifications:
• Position requires a self-motivated individual who is able to work independently or in a team environment with strong technical, analytical, communication and problem solving skills.

• 1-3 years prior customer service/support desk experience

• Knowledge of Active Directory a plus

• Knowledge of Microsoft windows operating system

• Possess strong computer skills with a working knowledge of MS Office applications (Word, Excel, Outlook)

• Be able to troubleshoot issues over the phone

• Some industry specific (ATM, Financial and or IT) post-secondary computer/technical education preferred, HS diploma or equivalent required

• Committed to providing excellent customer service in a fast paced, multi-tasking environment.

• Strong problem solving and teamwork skills.

• Ability to troubleshoot and solve problems with a large degree of independence

• Capacity to meet deadlines and to work under pressure with a strong sense of accountability

• Flexibility to work a variety of shifts, including evenings, weekends and overnights

• Performs other related responsibilities, as assigned, to support specific department/business needs

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is $14/hr.