Service Support Specialist in Rochester, MI at Volt

Date Posted: 4/21/2018

Job Snapshot

  • Employee Type:
  • Location:
    Rochester, MI
  • Job Type:
    Computer Industry
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $16.0 - $19.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for an IT Service Support Specialist for our client in Rochester Hills, MI. This position is in a technical call center. You will provide customer support for several applications used by approximately 3800 Franchisees for their business. You will resolve Level 1 support issues, resolve application and connectivity issues, mail issues, etc.

Skills/Experience required: 

  • the ability to install and trouble shoot network wireless cards from multiple vendors
  • the ability to understand software firewalls and configuration
  • excellent communication organization and documentation skills
  • the ability to understand call queues and escalations
  • knowledge of web technologies
  • the ability to troubleshoot moderate PC problems
  • the basic understanding of synchronization utilities and remote assistance tools such as GoToAssist or GoToMyPc
  • knowledge in MS Office applications, Windows XP/7 and IE experience
  • experience supporting a field sales staff that utilize wireless technologies preferred

Volt is an Equal Opportunity Employer