Site Support Tech I in Plano, TX at Volt

Date Posted: 10/25/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Plano, TX
  • Duration:
    12 weeks
  • Date Posted:
    10/25/2018
  • Job ID:
    145571
  • Contact Name
    Volt Branch
  • Phone
    919/782-7440

Job Description

Volt seeks skilled Deskside support technicians for our major client located in Plano, TX, in this role, the initial training will be done in Plano, TX but the work will primarily be done in San Antonio, TX for the first phase. Should the work be done with high quality as well as within budget and timeframe, this work could be extended to other sites. Techs will be reimbursed for Hotel rooms, mileage based on the current per mile federal guidelines if personal car is used. Otherwise, they will be reimbursed for Rental Car expenses as well as flight expenses if appropriate. They will also be paid per diem. NOTE, the individuals must be able to charge the expenses or pay for them in some other way until the expense report can be completed, approved and payment made.

JOB DESCRIPTION:

Under minimal supervision provides front-line support to end users for installation, repair and preventative maintenance of personal computers, network infrastructure and related systems. This support may be provided on-site or remotely as needed. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical resources. Interacts with numerous resolver groups to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies. Works with engineers to resolve tier 2 and Tier 3 support issues. Trains end-users on software packages and standard IT procedures as required; participates in new application rollouts, testing and special Projects as needed. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers and terminals. Activities include recognition, research, isolation, resolution, and follow-up steps. Works on assignments that are moderately complex in nature. Interacts daily with supervisor, peer groups, Service Desk and customers. Interaction normally involves exchange or presentation of factual information. Normally receives little instruction on day to day work, general instructions on new assignments.

REQUIRED EDUCATION/EXPERIENCE

High School education or equivalent and 2+ years of related experience.

PHYSICAL REQUIREMENTS

Candidate must be able to carry and lift up to 40 lbs. Candidate will be required to walk distances between customer buildings on the campus. It is possible this may require up to 1-2 miles each day.

DESIRED CERTIFICATIONS/EXPERIENCE

A+, Network +. MCP, MCSE, ITIL v3 Foundation Video Teleconference Support Mobile device Support (iOS, BlackBerry,Android) Manufacturer’s Depot level certifications: HP, Lenovo


This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path. 

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.