Spanish/English Phone Tech Support Rep in Elk Grove, CA at Volt

Date Posted: 7/7/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Elk Grove, CA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    7/7/2018
  • Job ID:
    89807
  • Contact Name
    Volt Branch
  • Phone
    916/923-0454

Job Description

Spanish/English bilingual Phone Tech Support Representative

We are in search of a Spanish/English bilingual Phone Tech Support Representative to support our clients’ customer in Elk Grove, CA. Volt is working with one of the area's most well-known organizations, that continually remains on the forefront of technology. This is an excellent opportunity to get your foot in the door, and will lead to a number of new possibilities in your future.

In this position, you’ll be responsible for:

  • Enriching the lives of Client's customers by providing unparalleled customer service.
  • Providing prompt, reliable and accurate information to customers.
  • Ensuring first call resolution in a timely manner, while maintaining the highest level of quality support.
  • Analyzing problem then drive call to resolution by diagnosing and providing a path to resolution.
  • Accurately logging all interactions via Client's CRM Systems.
  • Achieving call center metrics including average handle time and customer availability as well as schedule adherence and conformance.
  • Recognizing and adjusting your approach to all levels of customer's experience.
  • Educate customers on support options, and the steps being taken to resolve their issue.
  • Communicate positively with team members, customers and other partners.

In today's job market, "who you know" matters more than ever - and that's why you should get to know Volt. We're one of the world's largest recruiting companies, yet our success is built one successful placement at a time. Each of our recruiters has niche industry expertise, committed to connecting top talent with respected companies.

Through Volt's Military Heroes Program, Volt secures the talents of American's veterans and encourages their dependents and spouses to contact Volt. Volt is a member of the Military Spouse Employment Partnership and is proud to support the Wounded Warrior Project.

http://www.voltmilitary.com/site/8417/commitment.html

For more opportunities, connect with us online at volt.com/NorCal.

Volt is an equal opportunity employer.

Requirements:

  • Must be fluent in both English and Spanish
  • Various degrees of experience and education will be considered provided the candidate's application demonstrates the following requirements:
  • HS Diploma and/ or 2-3 years related experience in one or more of the flowing fields:
  • Customer Service/Support Environment.
  • Information Technology/Help Desk.
  • Wireless voice/data technical support.
  • Excellent Customer Service Skills.
  • Strong written, verbal and organization skills.
  • Have passion for technology, and customer service.
  • Has a personal computer and other devices, such as an iPod, smart cell phone, PDA's, etc.
  • Has experience trouble shooting technical problems.
  • Comfortable navigating software applications.
  • Experience with OS X and/or Microsoft Windows.

Preferred Qualifications:

  • Experience with Microsoft applications such as Office or Outlook.
  • Ability to navigate in the Windows environment - such as getting basic system information, explorer navigation.
  • Basic understanding of hardware configurations.
  • Knowledge of Device manager.
  • Experience with troubleshooting external devices in Windows.
  • Basic installation and removal of application in Windows.

Click on the Apply button to apply for this job.  

PLEASE NOTE: When calling in for this position, please call our Recruiter at: (916) 923-0544.  Thank you.