Sr Asssoc.Call Center Ops in Tucker, GA at Volt

Date Posted: 2/11/2020

Job Snapshot

Job Description

Volt Workforce Solutions is hiring for Call Center Reps in Tucker, Ga! 

Qualified Candidates will have experience working in a call center/customer service environment, possess excellent communication skills and have a passion for helping people!

 Responsibilities:

  • Processes incoming customer requests over phone
  • Processes customer requests that are received via e-mail, fax, web etc.
  • Ensures customer needs and requirements are met or exceeded
  • Maintains database integrity by ensuring verification of customer information and file maintenance
  • Directs customer calls to appropriate department as needed
  • Recognizes and follows up on additional revenue opportunities

Qualifications

  • Minimum 1 year of customer service experience, telephony experience is a plus.
  • Excellent customer service and communication skills
  • Possess a professional demeanor and positive attitude
  • Working knowledge of MS Office Suite
  • Able to multi-task
  • Requires knowledge and skill in keyboarding and basic computer
  • HS Diploma or Equivalent
  • Ability to pass all pre-employment screenings

It is the policy and practice of Volt Workforce Solutions to offer equal employment opportunities to all qualified persons regardless of race, color, sex, age, religion, marital status, national origin, veteran status, or disability to the extent provided by law