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Sr. Customer Support Engineer in Richardson, TX at Volt

Date Posted: 2/14/2019

Job Snapshot

  • Employee Type:
    Direct Hire
  • Duration:
  • Date Posted:
  • Job ID:
  • Pay Rate
    $55400.0 - $55400.0/Year
  • Contact Name
    Volt Branch
  • Phone

Job Description

Do you have at least 3-5 years experience as a Customer Support Engineer for prober products or similar Semiconductor Test Equipment.?

Are you willing to travel to Austin, TX and/or Phoenix, AZ?

Then this may be the position for you!!!!

General Job Description

Job Title: Sr. Customer Support Engineer - Prober Products

Department: Customer Support

Reports To: Regional Customer Support Manager (CSM)

SUMMARY: The primary responsibilities of this Customer Support Engineer position include, but are not limited to, providing customer engineering support for Prober products and general support for all other divisions by performing the following duties.


  • • Install, repair, and maintain America Probing Systems and related peripherals.
  • • Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers and network systems.
  • • Perform PM on Probing Systems.
  • • Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs.
  • • Communicate with customers regarding the current and future applications requirements and coordinate this information with the relevant PEM and Engineering departments.
  • • Understand and communicate information relating to customer device trends and test strategies.
  • • Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.
  • • Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e. New Enhancement Requests, Bug Reports).
  • • Demonstrated project management skills, including the ability to initiate projects, coordinate resources, document and communicate status and goals, and direct a project to completion.
  • • Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for multiple projects and customers simultaneously.
  • • Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities.
  • • Support Sales and Marketing teams by providing technical expertise, coordinating and performing product demos, and being present at trade shows for customer engagement purposes.
  • • Ability to develop clear, concise technical documents for new products, procedures, and discoveries to help guide other engineers and customers.
  • • Recommend technical solutions to issues related to product quality, engineer expertise/training, and other issues related to probing equipment.
  • • Support junior engineers by providing dedicated trainings, guidance during troubleshooting at customer sites, and recommending general improvement actions to engineers and supervisors.
  • • Travel as required to perform these duties and to obtain training.
  • • All other duties as required.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: BSME or BSEE with at least 3-5 years experience as a customer support engineer for prober or other similar test equipment; or an equivalent combination of the above education and experience. Must be proficient in Microsoft Office.

LANGUAGE SKILLS: English Language Ability. Strong oral and written communication skills required. Experience with technical writing and a demonstrated ability to relay complex technical concepts through documentation preferred.

MATHEMATICAL SKILLS: Very high mathematical and computational ability. Able to quickly grasp the scientific principals behind very complex machinery and learn the operation of this machinery. Ability to interpret an extensive variety of technical instructions in mathematical or diagrammatic form and to deal with several abstract and concrete variables. Able to quickly ascertain and resolve equipment problems at customer sites.

REASONING ABILITY: Excellent analytical ability and strong capability to make sound judgments. Able to define problems, collect data, establish facts and draw valid conclusions.

CERTIFICATES, LICENSES, REGISTRATIONS: Training Certificates for prober and/or other test equipment a plus.

PHYSICAL DEMANDS: Ability to lift up to fifty pounds, unassisted. Must be able to push, pull, or move heavy machinery or equipment with or without assistance. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: Manufacturing/plant work environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.