Sr. Field Service Tech in Spokane, WA at Volt

Date Posted: 7/11/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    7/11/2019
  • Job ID:
    186693
  • Contact Name
    Volt Branch
  • Phone
    509-818-3939

Job Description

VOLT’s client is looking for a Sr. Field Service Tech

This is an estimated 3-month contract to hire position in Spokane, WA. This is offered through Volt Workforce Solutions. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support many of the top-rated IT companies in the US!

Job Overview:

Our client is seeking a Field Service Support II to join their team.  The Field Service Support II will be the technical expert and serve as a mentor to the team of Help Desk Analysts. He/she is responsible for successfully troubleshooting or escalating issues identified by the field technicians and is a valuable member of the implementation team.  This position is conveniently located in Spokane Valley, WA. 

Responsibilities:

  • Availability to Travel to our client's office in Chicago or Customer Site for Pilot / Training
  • Creation of Help Desk Documentation
  • Training of Customer Specific Projects to entire Team
  • Provide training, support and guidance to Technical Help Desk Analyst I
  • Provide an accurate, detailed assessment of technician upon event completion
  • Level 1 & 2 Troubleshooting with Technician on Customers Hardware & Software when applicable
  • Participate in Technician Review Meetings
  • Shift Flexibility
  • Responsible for check in/check out of field technicians
  • Provide detailed technical orientation for all field service events 72 hours prior to the event
  • Responsible for creating and maintaining call logs in Salesforce Service Cloud
  • Manage all onsite activities based on project scope including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses
  • Proactively provide alerts and escalations to Project Manager regarding technician skill sets, payment inconsistencies and budget issues
  • Provide logistical support when required, including package tracking, missing item resolution, site access issues and availability of Customer Technical Support
  • Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visit
  • Responsible for gathering and posting technician deliverables
  • Escalate issues as appropriate

Requirements & Qualifications:

  • High school diploma or GED
  • 3+ years of customer service, call center and/or technical support experience
  • 2+ years of On Site Technical Work
  • 2+ years of Hospitality or Retail POS Hardware/Software Support
  • Demonstrated ability to solve problems to resolution
  • Excellent written and verbal communication skills
  • Demonstrated ability to train and mentor others
  • Ability to effectively prioritize and multi-task in a fast-paced environment
  • Demonstrates professionalism, integrity, dependability and is results oriented
  • Willingness and availability to work in a 24/7/365 work environment
  • Basic MS Office skills (Word, Excel, Outlook)

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

How to Apply: Click on the Apply button to apply for this job.

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

Volt is an Equal Opportunity Employer.