Sr. Implementation Consultant in Rancho Cordova, CA at Volt

Date Posted: 7/30/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt has an opening for a Senior Implementation Consultant for a client in Rancho Cordova, CA to provide in-person business consulting to optometric practices, implementing software solutions and services. Volt's Client is the leading provider of vision care and coverage and they are committed to providing superior eye care and services that create members for life.

Essential Functions 

  • Primary liaison with Account Executive to transfer client’s business structure, processes and needs 
  • 75% travel
  • Consult with clients to identify business practices and document workflow analysis 
  • Work with clients to define and implement system design and configuration preferences
  • Manage client expectations regarding application features and functionality 
  • Investigate, track and resolve customer issues during implementation 
  • Deliver documentation, processes and tools to ease implementation 
  • Complete thorough and accurate documentation of training sessions and onsite consultations 
  • Develop criteria for evaluating success of implemented programs; recommend program improvements and implement resulting changes 
  • Must have a thorough working knowledge of all software solutions and services 
  • Must have a thorough working knowledge of medical and routine doctor practices and processes 
  • Execute milestones and tasks assigned by the project manager to provide client discovery, training, system set up, equipment integration, conversion and Go Live. 
  • Work with internal business partners to deliver a successful customer implementation 
  • Provide post-mortem feedback to project stakeholders
  • Facilitate Conferences and Trade Shows and other training sessions to address client’s business and organizational needs 
  • Coordinate testing and transfer of knowledge of new version upgrades

Job Specifications 

  • Bachelor’s degree from an accredited college or university 
  • Minimum of five years of experience implementing software and training for end users
  • Minimum of five years of related professional experience 
  • Strong interpersonal skills and a high standard for communication 
  • Ability to be a team player and work effectively and prioritize customer satisfaction 
  • Demonstrated experience implementing business or clinically oriented software solutions 
  • Strong organizational and problem solving skills 
  • Project management background is a plus 
  • Multi-tasking across several projects 
  • Excellent verbal and written communication and interpersonal skill
  • Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration 
  • Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software 
  • Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools and hands-on training methods to address adult learning styles 
  • Knowledge of computer-based training software, word processing, presentation tools. Knowledge of web-based training and tracking tools 
  • Ability to delivery effective, clear and professional presentations, both virtually and in person to clients. 
  • Ability to travel up to 75% of the time 
  • Valid driver’s license 

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors

In today's job market, "who you know" matters more than ever - and that's why you should get to know Volt. We're one of the world's largest recruiting companies, yet our success is built one successful placement at a time. Each of our recruiters has niche industry expertise, committed to connecting top talent with respected companies.

Through Volt's Military Heroes Program, Volt secures the talents of American's veterans and encourages their dependents and spouses to contact Volt. Volt is a member of the Military Spouse Employment Partnership and is proud to support the Wounded Warrior Project.

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Volt is an equal opportunity employer

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PLEASE NOTE: When calling in for this position, please call our Recruiter at: (916) 923-0544.  Thank you.