Sr. PC Network Support Technician in Lynnwood, WA at Volt

Date Posted: 7/2/2019

Job Snapshot

  • Employee Type:
  • Location:
    Lynnwood, WA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $32.0 - $32.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

VOLT is seeking Senior PC Network Support Technician who will be responsible for specialized technical work on network based computer software and hardware systems and performs daily customer focused ad hoc tasks as assigned. The Senior PC Network Support Technician makes decisions within the guidelines set by the Site IT Manager and exercises independent judgment.

Essential Functions:
• Provide help desk support including telephone coverage and troubleshooting at users’ desks
• Act as a lead and mentor to less experienced staff members
• Install and configure approved hardware and software in adherence to Client rules and naming conventions
• Support upgrading and repairs of PC hardware and troubleshooting of PC software
• Support and troubleshoot application software
• Perform Microsoft Windows user profile migrations and workstation configuration maintenance
• Investigate LAN and WAN trouble shooting activities and coordinate corrective action with Network Administrator
• Maintain inventory of hardware and log of support calls in the companies help desk management system
• Utilize approved vendor utilities for analysis, diagnostics & asset tracking (e.g., Active Directory, Microsoft System Center Configuration Manager, enterprise antivirus & security products, Microsoft Remote Desktop)
• Track and document diagnostic results and installation instructions
• Provide support for Telecommunications and mobile devices (e.g., provides support for conference calling, video conferencing & web-based conferencing; supports conference phones, audio visual equipment, and Microsoft Lync)
• Any other task assigned by supervisor or management

Minimum Qualifications:
• Experience: 4+ years relevant experience in companies of comparable size and organizational complexity
•Knowledge: Technical knowledge of computer equipment operation, testing, and maintenance, data network systems, software installation, upgrading, and support, Microsoft operating systems, computer deployments and system imaging
• Skills/Abilities: Strong customer service skills; Excellent oral and written communication skills; Ability to work effectively on a team and harmoniously with staff, fellow employees and user community; Skill in troubleshooting, analysis and problem solving
• Education/Certification: Associate degree in Computer Science or related field, OR 6+ years of relevant experience

VOLT is an Equal Opportunity Employer