Sr. Service Delivery Manager in Indianapolis, IN at Volt

Date Posted: 6/22/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
    Telecommunications
  • Duration:
    0 weeks
  • Date Posted:
    6/22/2018
  • Job ID:
    99130
  • Pay Rate
    $0.0 - $160000.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    540-481-3136

Job Description

Volt is seeking a cleared Sr. Service Delivery Manager for our customer in Indianapolis, IN.

The ideal candidate will be a leader in a high-visibility global account for the client's company, leading and advising on delivery quality, client relationship management, and account growth. 

• Oversee the execution of day to day operations for the client services consistent with account management and client requirements. 
• Proactively manage the services in scope with assistance a team of professionals and in collaboration with global service delivery team, including locations in the UK, Poland, and the US.

Basic Qualifications:

• Bachelor’s degree required
• 10 years of total experience
• Minimum of 3 years as a Senior Service Manager
• Experience working/leading in a multivendor environment
• Experience working with and leading teams that consist of any of the following: Service Desk, SOC, Tier 2 Help desk
• Proficiency in service delivery, service quality and improvement, financial control and support, service demand and capacity, SLA implementation and performance reporting, client relations and service development
• This role requires U.S. citizenship and the ability to obtain/maintain a DHS/DoD Security clearance
• ITIL Experience required

Desired Skills:

• Current active DHS / DoD clearance
• ITIL certifications a plus

Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

Thank you for your time and consideration.

We're hiring right now. Learn more at jobs.volt.com

Volt Military Heroes helps American military personnel find jobs. http://www.facebook.com/VoltMilitary

Volt is an Equal Opportunity Employer.