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Supply Analyst I in Portland, OR at Volt

Date Posted: 11/16/2018

Job Snapshot

Job Description

Supply Analyst I

Full Time M-F

Dynamic Global Truck Manufacturer located in North Portland

4 month assignment (possible temp to hire)

Wage DOE

Job Description: Purpose:
The purpose of a Supply Chain Fulfillment Analyst is to assist with the coordination and execution related to customer orders and inquires. A typical Supply Chain Fulfillment Analyst has goals of ensuring customer satisfaction thought timely and quality resolution to customer issues with a focus on identifying areas for communication improvement. This role serves on the frontline for customer engagements.

Essential Duties and Responsibilities:
- Field customer inquiries to provide order status updates
- Leverage systems to provide the most up to date and accurate information regarding supply chain constraints and supplier challenges
- Identify communication and information gaps that result in missing information for our dealers that prevent them from supporting our customers
- Track, monitor, and measure incoming volumes of inquiries and make recommendations regarding capacity needs
- Assist in the collection, analyzation, and presentation of metrics and performance indicators for the department.
- Support the documentation and mapping of internal processes with a focus on developing improvement or standardization suggestions
- Address backlog of order based errors through manual processing in the applicable systems
- Monitor and process time based order requirements throughout the day to ensure timely turn around to minimize impact to the customer
- General assistance with daily operations consistent with a supply chain fulfillment customer support role.

Required Background Experience and Skills:
- 2-3 years in a customer support role
- Ability to identify improvement opportunities and collaborate for implementation
- Comfortable with large data sets and experience analyzing data
- Knowledge of the transportation industry preferred
- Proficiency in MS Office suite, especially Excel
- Bachelor’s degree preferred, but not required
- Well-spoken and energetic