Support Analyst in Webster, TX at Volt

Date Posted: 7/20/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Webster, TX
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    7/20/2018
  • Job ID:
    101451
  • Pay Rate
    $22.0 - $28.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512/592-3354

Job Description

Are you a Level 2 Support Analyst that enjoys resolving both internal and external issues?  Are you interested in supporting applications to make recommendations and facilitate change for a better software experience?  Do you have experience SQL querying and working with relational databases?  Well this may be the right job for you!!  We are looking for a Support Analyst to join a strong team and make a difference, not just for the short-term problem solving, but also for the long term as well.  The Support Analyst will help lay the groundwork for those changes to take place, keeping detailed records of the application’s performance and shortcomings for senior-level staff to review and analyze.  Support Analysts are charged with responding to and solving customer issues; customers include external/client end-users and company staff.  If you feel this is the right fit for you or someone you know we would love to hear from you!

Support Analyst

Responsibilities:

  • Provide Level 1 and Level 2, to the extent possible, support to all customers
  • Assist in the maintenance of applications, including 24x7, high-availability systems
  • Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
  • Coordinate activities with client
  • Produce organized and informative system documentation, including details of application configuration and installation and client infrastructure
  • Contribute to and maintain a knowledge base of previous support issues
  • Conduct application testing, support client application testing, and collect and summarize test data
  • Create training curricula and documentation
  • Train users on applications and help them resolve issues

Requirements:

  • Experience supporting business applications with a track record of skill development
  • Competence in current Microsoft operating systems and Microsoft Office products
  • Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation
  • Ability to properly diagnose and repair enterprise technology equipment, including laptops, telephones, and printers.
  • Ability to properly configure and troubleshoot enterprise applications. (Windows 10, Office 2016, Office365)
  • Ability to properly setup or reconfigure technology hardware
  • Ability to research solutions on the internet via search engines, forums, or vendor support agreements
  • Working knowledge of network configurations, topologies, and installation. (Firewalls, Switches, Wifi, DHCP, DNS, VPN)
  • Strong attention to detail and follow-through skills
  • A history of working independently without close supervision and demonstrated time management skills
  • Ability to participate in multiple projects simultaneously while adhering to tight schedules
  • Highly motivated self-starter that can work closely in a collaborative role with cross-functional teams
  • Willing to work on weekends and/or after hours to support application releases
  • Comfortable working directly with end users

Preferred Qualifications:

  • Bachelor's degree, preferably in information systems, computer science, or business administration
  • Experience querying and working with relational databases (SQL Server)
  • Experience with some programming languages and willingness/ability to learn

Volt is an Equal Opportunity Employer!