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Support Analyst in West McLean, VA at Volt

Date Posted: 5/21/2019

Job Snapshot

Job Description

Help Desk needed in Mclean VA. This position is a temporary to hire assignment. After reading the job info below, if interested, please apply with an updated resume (in Word format).


  • Position is Temporary/Part-Time (could convert to full-time if we get other customer engagements)
    • Bachelor’s degree in Information Technology or equivalent experience.
    • MCSE, MCSA, MCITP: Server Administrator, MCITP:
  • Enterprise Administrator or equivalent hands on experience.
    • CCNA or equivalent hands-on experience. • Minimum of 3 years related hands-on work experience. • Work experience must include supporting local area network connected devices or any equivalent combination of education and experience.
  • Proficient at troubleshooting Windows workstations and servers.
    • Proficient at deploying Windows workstations and supporting Windows server deployments. • Good, but basic understanding of the entire Windows network, including LAN/WAN.
    • Hands on support of tape backup systems as needed.
    • Work with remote support as the local contact for outages and significant disruptions.
    • Proficient with Microsoft Active Directory 2008/2012, Microsoft Azure and Office 365.
    • Proficient with the Microsoft Windows operating system Server 2008/2012/ WIN8/10).
    • Proficient with the Microsoft Office Suite of products (2010/2013/2016/O365).
    • Proficient with Cisco router, firewall, switch, and access point configuration and management.
    • Ability to work at onsite at client facility as required.
    • Excellent service interaction skills with end users.
    • Self-starter looking to improve systems and user productivity at the customer site as part of a larger team. Important not to wait for tasks to come in but to look for ways to improve and interact with the user community.
    • Able to juggle multiple end user requests, while managing priority and demonstrating genuine concern and urgency for the users who are not at the top of the priority list.


  • Supporting end-users for deskside support ex. Workstations, Mobile Devices, VoIP phones etc.
  • Supporting and trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
  • Supporting and trouble-shooting multi-site Active Directory 2008/2012 environments.
  • Supporting and trouble-shooting Microsoft Office 365 environments.
  • Supporting and trouble-shooting multi-site WAN environments.
  • Supporting and trouble-shooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to cabling, routing, routing protocols, switching, internet, and overall network architecture).
  • Supporting and troubleshooting virtualization (VMWare and Hyper-V) environments.
  • Proven customer facing field experience.
  • Supporting and troubleshooting backup solutions both on-site and remote.
  • Supporting and troubleshooting storage area networks.

These positions are starting immediately, so if this looks like the job for you DON'T DELAY! APPLY NOW!

Volt is an Equal Opportunity Employer