Support Engineer 3 in Charlotte, NC at Volt

Date Posted: 2/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
    Computer Industry
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $24.69 - $31.59/Hour
  • Contact Name
    Volt Branch

Job Description

Volt is looking for a Technical Support Engineer 3

We have multiple positions open with our Fortune 500 client

Location: Charlotte, NC

Job Description - Support Escalation Engineer for Identity - Cloud

Required Qualifications:  Excellent problem-solving skills on some of the most technically complex and challenging problems that our Enterprise customers report.  Focus for this role will be working with the Windows Azure Active Directory components. Strong knowledge of Microsoft® Windows 2008, 2008 R2 and 2012 Server, Windows 8 and advanced knowledge on troubleshooting tools usage.  Other specialty product knowledge may be required as well in Identity Authorization and Authentication. Excellent Communication Skills - spoken and written English (including technical writing) and excellent demonstrated customer service skills. Effective learning skills, Works well in a team environment, MCSE Certification on Windows 2008 or 2008 R2. Four or more years’ experience in systems development, network operations, software support or I.T. consulting, Four or more years’ industry experience with the following technologies:

Azure Active Directory

Identity Synchronization Technologies (Dirsync, AAD Connect, FIM…etc)

Active Directory Federation Services (ADFS) – or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)

Identity and Access Management

Office 365 Identity Management

Cloud Domain Management

Cloud User Management and configuration

Preferred Qualifications:  B.S. degree in C.S. or E.E. or equivalent.  MCSE + I/MCSD/MCDBA is desirable.   Additional Technology Certifications desirable - Cisco, Novell, UNIX, Compaq, Dell, etc.


Four or more years’ experience in systems development, network operations, software support or I.T. consulting.

Four or more years industry experience with Microsoft products (preferred)

Strong knowledge of Microsoft® Windows 2000 and 2003 Server and Windows 2000 Professional and Windows XP.  Specialty background may require in-depth product knowledge of SBS, SMS, MOM, Cluster, Live Communication Server, ISA Server and other products.


B.S. degree in C.S. or E.E. or equivalent

MCSE - Windows 2000 or 2003

MCSE + I/ MCSD / MCDBA (desirable)

Additional Technology Certifications preferred - Cisco, Novell, Unix, Security, etc. (desirable)

This description has been designed to indicate the general nature and level of work performed by employees within this position.  The actual duties, responsibilities, and qualifications may vary based on assignment.

Volt is an equal opportunity employer