System Support Technician in Pacific, WA at Volt

Job Description

VOLT is seeking a candidate for Systems Support Technician position with our client at Pacific, WA location. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. This is Contingent to Hire Position.

Job Summary

• Troubleshoot, repair, install and upgrade desktop/laptop computer systems
• Set up and troubleshoot domains, user accounts and software accounts.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
• Coordinate with vendors to resolve, monitor and maintain the Support Desk trouble ticket.
• Provide support for ancillary IT services, including but not limited to: LCD projectors, video conferencing and audio conferencing equipment, printers, fax machines.
• Use ticketing system to record and document all issues.
• Escalate complex or high impact issues/events to other team members or support groups in a timely and appropriate manner.
• Assist with the creation of and upkeep of accurate LAN/WAN documentation

Experience/Skills: 

• 1-2 years of experience as a Microsoft Windows Desktop Support Technician

• 1-2 years of experience with SCCM, Microsoft Office and Microsoft operating systems.
• Good hardware troubleshooting capabilities and experience interfacing with vendor support organizations
• Excellent customer service skills. Ability to clearly articulate technical issues and solutions to non-technical users and to follow-through on completing tasks in a timely manner.
• Ability to create user guides and system documentation for training, organization and reference uses.
• Excellent troubleshooting skills.
• Ability to thrive in a dynamic environment.
• Proficiency with using and maintaining MS Office.
• Effective written and verbal interpersonal communication skills.
• Ability and desire to learn new technologies.
• Ability to work both independently as well as on teams. A+ . Microsoft Certification

Volt is an Equal Opportunity Employer