Systems Administrator in Washington, DC at Volt

Date Posted: 10/8/2018

Job Snapshot

Job Description

Volt is seeking seasoned Systems Admins to fulfill an opening as an Enterprise Vault Administrator.  Qualified candidates will ideally bring experience to support our clients ESA IV program. ESA IV is an IT Services program supporting several customers within a government arm. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, Windows Server, managed print services, ITSM, Active Directory services, and video conferencing, among others.

The ideal candidate will be personable and articulate, and will focus on making sure that the customer’s IT needs are met quickly and effectively. He or she will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers on site and with staff in the main office in Washington, DC.

 Senior Level hands-on knowledge of Windows server administration is required for this position.


  • 8+ years relevant work experience as a Windows systems administrator with an IT equipment vendor, service provider, or a data center
  • Document all platform service processes and procedures and maintain the artifacts in a document repository
  • Perform systems operation support, including server system administration, general troubleshooting, and troubleshooting of complex engineering issues for hardware, software, and network components
  • Participate in disaster recovery (DR) planning and execution in support of customer requirements
  • Support data center consolidation efforts
  • Provide expertise and assistance in migrations to managed service(s)
  • Design, build, and test application upgrades within specified timeframes.
  • Manage and maintain Windows servers in the customer data centers; work directly with customers as required to ensure their needs are met
  • Work in a rapid paced environment and work independently
  • Maintain the smooth operation of a multi-user computer systems, including coordination with other administrators, customers and engineers
  • Set up administrator and service accounts, tune system performance, install system wide software
  • Interact with users and evaluate vendor products
  • Evaluate hardware and software, with the goal of improving and increasingly automating operations
  • Develop and monitor policies and standards for allocation related to the use of computing resources
  • Create, maintain, and implement detailed documentation and maintain standard operating procedures
  • Apply security settings and other commercial security best practices
  • Provide support on a M-F business hours schedule; also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations.


  • Bachelor's degree in a relevant technical discipline and 8 years of overall related experience with a Windows server environment
  • Additional related years of experience is accepted in lieu of a degree
  • Understanding of Microsoft Exchange configuration and administration
  • Ability to provide Tier-3 support for e-mail related issues (permissions, quotas, global address list (GAL), Active Directory (AD) settings, etc.)
  • Ability to troubleshoot Outlook client related issues (email flow, profiles, cache files, searching, settings, distribution lists, etc)
  • Ability to troubleshoot the Exchange Master Data Service (MDS) and Calendar Address Rewrite (CAR) related issues
  • Ability to troubleshoot Skype client related issues
  • Ability to perform FOIA mailbox search/.pst/SCC exports (as requested)
  • Ability to perform MDS exports for requested component (e-mail) reporting and lists
  • Ability to perform manual steps (as needed) for Special Council Mailbox creation


  • MCSE certification
  • ITIL training and/or certification
  • Past experience with the Department of Justice
  • Customer interface experience
  • ITSM knowledge and experience, particularly with Remedy

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path. 

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.