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Systems Analyst III in Seattle, WA at Volt

Date Posted: 12/4/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Seattle, WA
  • Duration:
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $100000.0/Year
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for a Systems Analyst III for a client located in Seattle, WA. This is a direct hire role. We are among the largest IT recruitment firms in the US for contingent/temporary and direct hire placements and support most of the top-rated IT companies in the Pacific Northwest.

Job Duties:

  • Lead the effort of integrating ERP with other applications utilizing a variety of middleware technologies mainly Infor M3 (MEC) and ION.
  • Infor M3 ERP and ION Technology Expert on implementation teams for ERP upgrades, new integration projects and projects kicked off to dissolve technical debt, such as point-to-point integrations. Ensure standard technical delivery and simplify operations and adhere to a global delivery model, as much as possible.
  • Develop and maintain documentation including business process flows as shared between different applications, integration mappings, system context diagrams, system and data interfaces, and controls for each application.
  • Serve as first-line support and monitor active support tickets and expedite resolution working with the vendor.
  • Perform root-cause-analysis on production application and integration failures and drive necessary remediation of defects. Coordinate resolution on serious incidents and extraordinary requirements
  • Ensure housekeeping routines and data quality standards are followed.
  • Work with the vendor and other IT teams to promote further automation and process streamlining.
  • Jointly own with the vendors, the delivery of enhancements, break-fixes, patches, updates and upgrades.
  • Maintain a roadmap for all significant updates to the ERP and all interfaces.
  • Lead regular meeting with appropriate levels on the IT team and vendor to fix issues and planning around ERP. Ensure that the agreed upon service delivery SLAs are met.
  • Work closely with the vendors and internal team to meet functional reporting needs in the most cost-effective way and controlling access to reporting tools.
  • Be a positive and active force for change programs around ERP, particularly around upgrades and cloud migrations.
  • Be an ITIL best practices champion. Use ServiceNow (IT Helpdesk) to report and track incidents.
  • Support system upgrades, fixes and enhancements and ensure that ITIL-based change control processes are followed for approvals, planning, testing, documentation and implementation.
  • Participate in development of disaster recovery plans and annual testing for each assigned application based on business criticality. Provide input to ensure disaster recovery documentation is current and complete with clearly defined roles and responsibilities.

Skills needed:

  • Bachelor’s degree in Information Systems, Computer Science, Engineering or relevant major or equivalent experience
  • 5+ years of overall IT experience
  • 4+ years of experience as a technical/systems analyst or developer, working with integrations preferably using Infor technologies such as Infor ION, in context of an ERP system (Preferably Infor M3).
  • 3+ year of Java programming experience is strongly preferred. Also, familiar with integration technologies and development concepts such as – EDI, XML, JAVA Spring Boot, Web Services, APIs, etc.
  • 3+ years of ERP application support experience (Infor M3 preferred):  implementing, administering, managing and/or supporting ERP systems, preferably in the consumer goods industry.
  • Experience with a WMS system is a plus, desire to learn new applications is required.
  • Prior experience supporting a SaaS application is a plus.
  • Expert in using SQL to query databases to help with research and troubleshooting efforts.
  • Experience with a variety of development methodologies (Agile, Waterfall, etc.) and SDLC best practices.
  • Highly developed troubleshooting skills; tenacity and hunger for finding the root cause of a problem.
  • Business requirements elicitation skills and experience.
  • Keen attention to detail in planning, organizing and executing tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another.
  • Working knowledge of Visio and preferred knowledge of Microsoft Project.
  • Excellent verbal and written communication skills; ability to tailor approach based on audience and message.
  • Excellent interpersonal and collaboration skills that inspire and build trust for effective working relationships across the company.
  • Knowledge of ITIL service management framework and best practices for systems administration.
  • Dependable and reliable; available to provide after-hours support as needed.
  • Ability to travel (domestically and internationally) occasionally.

Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.  We offer many direct hire full-time positions as well as many contingent/temporary positions.  We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: and to see more of our job postings, please visit:

  • This is a W2 only position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

Volt is an Equal Opportunity Employer.