Systems Engineer in North Canton, OH at Volt

Date Posted: 4/4/2018

Job Snapshot

Job Description

Volt Workforce Solutions is looking for a Systems Engineer for a global leader in ATM software deployments. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Systems Engineer

Location: Canton, OH

Position Summary
As an Associate Service Systems Engineer, you will work with Implementations and Client Services to resolve customer problems and assist with new customer installs. Create, update, and complete documentation for internal processes and procedures. Provide assistance and guidance to system users, including company field resources. Consult with users to define needs and system requirements. Respond to work queue requests and maintain accurate records of work performed. Participate in rotation to provide after hours customer support.

Essential functions include:
- Services Level 2 customer support
- Support daily operations of all Services as required
- Install, maintain, and support new and existing Services customers
- Troubleshoot problems within applications, identify software programming defects, and resolve
- Provide system support as needed for internal and external customers
- Follow Change Management processes
- Assist with developing, documenting, maintaining, and testing DR processes
- Responsible for clear and concise documentation for internal processes and procedures
- Respond to and complete work queue requests
- Work required shifts, overtime as necessary, and maintain on-call availability as required
- Responsible for timely completion of all assigned tasks and projects
- Identify and troubleshoot problems within applications and identify software programming defects

Qualifications - External
- BS in Computer Science, Computer Engineering, or Computer Programming or other related field and/or 1-2 years
systems experience
- Understanding of 1Link or equivalent transaction processing environment is a plus
- Understanding of EMS or equivalent ATM status monitoring environment is a plus
- Understanding of iqESD or equivalent ATM software distribution environment is a plus
- Understanding of HP Openview/Radia or equivalent patch management environment is a plus
- Strong application troubleshooting experience
- General hardware and software ATM knowledge is a plus
- Experience with QA testing is a plus
- General ATM status message knowledge is a plus
- Advanced operating knowledge of and experience with personal computers
- Must be a self-starter requiring little supervision
- Must have strong interpersonal and analytical skills
- Must have strong customer facing skills
- Detail oriented with strong organizational skills and the ability to multi-task
- Ability to work in a fast paced, team environment
- Basic understanding of networking and TCP/IP communications is a plus

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is based on experience.