Tech Support Associate in Troy, MI at Volt

Date Posted: 8/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Troy, MI
  • Job Type:
  • Duration:
    96 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

We are looking for a full-time Training Administrator to provide training administrative services for one of our global clients. The person fulfilling this position will be trained to perform various tasks within a Learning Management System (LMS), will interface directly with our customers to troubleshoot issues via the telephone or email, will analyze and assist in root cause analysis of trouble tickets and program issues, and take appropriate action to ensure customer satisfaction.

Responsibilities include but are not limited to:

• Receive, analyze and resolve trouble tickets via telephone, fax or email,

• Provide Learning Management System (LMS) technical assistance, support and follow-up for various LMS’ on all assigned programs

• Receive, analyze and process client requests for LMS administration (ex. Add courses, classes, roster processing) to expected levels of quality

Required Skills:

• Minimum of 1 year experience working in a database system such as a request management system or other data entry application

• Minimum of 1 year experience in a customer service role

• Excellent customer service skills

• Ability to work a third shift schedule according to the client’s local time zone, Saturday through Wednesday

• Basic knowledge of Microsoft Excel Desired Skills:

• Previous experience working in a Learning Management System, preferably Totara Required Education: 

Volt is an equal opportunity employer