Tech Support Rep in Carlsbad, CA at Volt

Date Posted: 11/20/2019

Job Snapshot

  • Employee Type:
  • Location:
    Carlsbad, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for a Tech Support candidate for one of our clients in San Marcos, CA.

The qualified applicant should be proficient in the following areas:

Basic computer skills. Be able to answer and log calls using a computerized phone system and send emails using MS Outlook program.
Be able to use computer browsers to connect to various Phone, CRM and product websites.
Should have good writing, listening and customer relations skills.
Will respond to incoming customer irrigation questions and e-mails on the Company's technical support phone lines and website, including requests for product performance and specification information. Assists in troubleshooting product problems, advises product capabilities, and recommends proper replacement parts and repair procedures.
Previous basic electrical troubleshooting skills or ability to be trained
Able to take calls in a phone center from many different types of customers and assist them with their questions
Hunter is a landscape irrigation and lighting manufacturer. Industry experience is preferred but not mandatory.
Ability to work in a team environment.
Literacy in Spanish is preferred but not required.
Ability to answer phones while at a desk for the entire day.
The position of the call center contract employee will be Monday – Friday, 7:30 am – 4:00 pm through the busy summer season and some Saturday mornings. Pay rate will be $19-$23/hr. DOE.

Volt is an equal opportunity employer.