Tech Support in Austin, TX at Volt

Date Posted: 4/21/2018

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
    Call Centers
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Who are you? What are you looking for? Do you truly enjoy helping people with their IT problems?

Are you a problem solver? Do you easily connect with people? Do you exceed your customers expectations with your guidance, knowledge, and real passion for technology? Do you have a natural drive to figure out the way things operate and love figuring out how technology works when things go wrong? Are you a multitasker? Are you known for effortlessly engaging, explaining step by step solutions with patience and an approach tailored to each individual customer? Do you see yourself as a champion of helping people and not just the average “Tech Support person”?

If this sounds like you, you could be the next IT Support Advisor at one of Austin’s highest rated companies! Read on and apply immediately. These opportunities don’t last long!

What we need!

  • Proven technical ability
  • Experience supporting customers via phone, e-mail, chat, and/or in person
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared, and feedback is welcomed
  • Effective time management including ability to multi-task, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Knowledge of one or more of the following is required: iOS, Smartphone, Tablet, PC or Mac experience
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

The little details matter!

  • You must be available to attend approximately 4 weeks of required training on a fixed schedule that may include weekends
  • Flexible to work different shifts between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
  • Successful completion of a pre-employment assessment, drug, and background check
  • Successful completion of initial training
  • Able to meet minimum typing speed of 40 WPM while talking with customers

Click on the Apply button to apply for this job.  

PLEASE NOTE: When calling in for this position, please call our Recruiter at: (916) 923-0544.  Thank you.