Technical Customer Service Representative in Tucson, AZ at Volt

Date Posted: 6/25/2020

Job Snapshot

  • Employee Type:
  • Location:
    Tucson, AZ
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Verifone has partnered with Volt to hire motivated, analytical, tech savvy customer support professionals! Are you the “go to guru" for your friends and family when they need help with troubleshooting connectivity of their computer, configuring a gaming system, or linking to a new electronic device?  We are seeking candidates with an effective technical aptitude, who are friendly, and take pride in providing an excellent customer experience.  This is a long-term opportunity that will engage your inner techie and allow you to develop your talent in the tech support world.  Verifone is an industry leader and is looking to add stellar people to their team.  If you want to be a part of an excellent new company in Tucson, your next great career move is with Verifone.

Position Summary:

The Verifone Prestige Technical Support Representative supports users with troubleshooting Verifone products, software, and services through a unique blend of customer focus and technical proficiency. This position is responsible for diagnosing and troubleshooting customer requests and issues via phone, chat, and email within a 24x7x365 high-availability contact center environment. In addition, this position also supports internal customers and performs other duties as assigned.

Knowledge and Experience

  • Practical computer skills including use of MS Windows and MS Office
  • Knowledge of internet and network technologies and standards (ISP, LAN/WAN)
  • Understanding Basic Networking Fundamentals such as Ping and Firewall
  • Ability to navigate Software Directories and File Relationships to research and identify solutions
  • Basic knowledge and understanding of the payment processing industry
  • Capable of working with ambiguity while adhering to Company standards
  • Critical Thinking & Problem-Solving Skills
  • Proficient in customer service practices and procedures
  • Strong oral and written communication skills
  • Accurately type 25 words per minute
  • General knowledge of office equipment and use
  • Shift flexibility a must, five-day work week, may require weekends
  • Associate degree from an accredited college or university preferred
  • One year of related experience with general high school education acceptable
  • Previous Technical Support experience a PLUS

Essential Duties and Responsibilities

  • Quickly identify and diagnose customer needs by asking probing questions
  • Serve as contact on service and technical related problems with both internal and external customers
  • Assist customers with hardware, software, and systems failures using established procedures
  • Research and handle complex calls as directed
  • Talk customers through a series of steps to identify, troubleshoot and resolve Verifone equipment or network errors
  • Develop and maintain positive customer relations, coordinate with various functions within Verifone to ensure customer requests are handled timely and appropriately
  • Follow documentation and training materials to diagnose, resolve, and escalate customer calls
  • May schedule service calls and escalate to other departments for customer support
  • Document call activity into a centralized repository for tracking & provide feedback relating to Knowledge Base improvements or updates
  • Performs all duties on time and is proactive in improving customer relations and internal processes
  • Operates under moderate supervision

What Makes Verifone Exceptional:

We Make Commerce Happen

We start with payment of any kind – but that moment is just a beginning step in the digital revolution of commerce. Consumers want personalized experiences that let them shop where they want, how they want, when they want – on a digital device or in a store. We make it simple for brands to create their customer journeys through software applications we engineer with business needs and consumer lifestyles in mind. We make it possible by connecting merchants to our cloud-based suite of services that delight consumers and unleash business insights – key steps for developing newly imagined customer experiences.

Our History

Our promise stands on a foundation of best-in-class payments expertise – not a passing moment of frenzy and excitement.

We started as a pioneer in cashless payment, securing checks and credit cards through digitization. One of our first inventions was the “Verification Phone,” an electronic method that protects merchants from fraudulent checks. Our brand name and problem-solving DNA emerges from that initial innovation.

We ended up in all corners of the world, because no merchant could prosper without secure payments. We started at point-of-sale and became the world’s most trusted payment expert with best-in-class hardware.

Verifone Today

Today, we’ve pivoted our focus to software applications – payments are now a beginning, not an end – but our bedrock remains the same: Global trust and universal availability.

We earn trust from our partners through our proven ability to enable more than 10 billion secure transactions a year – from the largest global big boxes, the neighborhood bar and the corner street vendor.

Simplifying the complex and providing merchants a customer journey that is future-proof is our passion. Engineered from the inside, we make omnichannel commerce simple for merchants, delivering a consistent brand experience on a unified digital platform. This new direction comes from a new global vision and better customer-driven processes.

Volt Workforce Solutions is an Equal Opportunity Employer.