Technical Customer Support Represenative in Spokane, WA at Volt

Date Posted: 11/7/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    11/7/2019
  • Job ID:
    190753
  • Contact Name
    Volt Branch
  • Phone
    509-818-3939

Job Description

VOLT’s client is looking for a Technical Customer support Representative

This is a contract-to-hire position in Spokane, WA. This is offered through Volt Workforce Solutions. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support many of the top-rated IT companies in the US!

Volt | Technical Customer Support Representative | Spokane, WA

SUMMARY

We are seeking a Customer Service Representative to answer incoming calls for customers, create orders/tickets, escalate tickets and answer general inquires/questions as necessary.  

The Technical Customer Support Representative will provide support to Helpdesk Technicians. This role will involve communicating with customers and creating tickets that will help them overcome issues related to Point-of-Sale or IT Equipment. This role may also involve basic technical support tasks such as a password resets.

This role provides a career path into a IT Support role. This is a great position for someone with strong customer service skills, basic computer knowledge, and is interested in growing into a Technical Support role over time. 

Schedule- Sunday-Thursday 6:00 am-2:30 pm

Payrate- $13-$14/hr DOE 

Responsibilities:

  • Answer calls, respond to emails and create tickets for multiple retail and hospitality customers.
  • Responsible for creating and maintaining call logs in ticketing systems and routing calls to appropriate resource.
  • Identify and escalate priority issues.
  • Follow up on customer calls where necessary.
  • Provide exceptional customer service to internal and external customers

Requirements & Qualifications:

  • High school diploma or GED
  • 1 year of customer service experience
  • Call center and/or technical support experience is a bonus
  • Demonstrated ability to solve problems to resolution
  • Excellent written and verbal communication skills
  • Experience using Point of Sale (POS) systems in either a retail or hospitality environment a plus 
  • Ability to effectively prioritize and multi-task in a fast-paced environment
  • Willingness and availability to work in a 24/7/365 work environment
  • Basic MS Office skills (Word, Excel, Outlook)

Additional Qualifications-

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

How to Apply: Click on the Apply button to apply for this job.

Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements.  Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career.

Volt has over 60 years of staffing experience.  We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.  We offer many direct hire full-time positions as well as many contingent/temporary positions.  We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.