technical product support specialist in Durham, NC at Volt

Date Posted: 8/11/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Durham, NC
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
    8/11/2020
  • Job ID:
    236876
  • Contact Name
    Volt Branch
  • Phone
    425-827-7596

Job Description

New Customer Service Opportunities in Durham!

Volt is hiring for customer service positions. Are you tech savvy? Do you enjoy helping others solve their problems? The Product Support Specialist is expected to take on support cases of moderate complexity. Candidate must be comfortable with metrics and navigating through systems. Fast-paced, inbound call center.

Training will be 8am-5pm or 9am-5pm. Then transition 9am-6pm or 10am-7pm;

$21.25/hr; Weekly Pay! Temp to perm opportunity

Responsibilities:

  • Understand and become conversant in many large software applications
  • Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis.
  • Teach solutions to customers and document them in knowledge base.
  • Communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records.
  • Work with members of other departments/teams to resolve product issues - escalating issues as necessary
  • Meet individual and departmental goals (case management, SLA, and C-Sat goals).

Qualifications

  • Excellent problem-solving skills and the ability to navigate challenging situations professionally.
  • 3+ years of experience providing direct support to external customers by phone, electronically, and face-to-face.
  • Excellent organizational skills --Ability to prioritize, manage, multi-task, and execute projects cross-functionally.
  • Have the ability to think outside the box to find solutions.
  • You are a team player with a focus on promoting a positive and professional atmosphere.
  • You like to tinker and love technology.
  • Flexible and Addable, able to adjust to change and embrace the unknown.
  • The ability to see the biggest picture, as well as work within defined (and sometimes undefined) guideline??

Must Haves

3+ years experience in Call Center/Customer Service (highly preferred); Tech savvy (will need to troubleshoot and navigate multiple systems); Comfortable working in a Call Center environment



Volt is an equal opportunity employer!