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Technical Service Group Leader - Paints and Automotive in New Tecumseth at Volt

Date Posted: 12/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    New Tecumseth
  • Job Type:
  • Duration:
    0 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $28.85 - $36.05/Hour
  • Contact Name
    Volt Branch

Job Description

Job Description:

  • Client and Employer: In the Automotive and Liquid Paints industry
  • Recruitment Firm: Volt Workforce Solutions Canada
  • Location:  Alliston, Ontario L9R 1W7, Canada 
  • Start: ASAP
  • Term: Full Time 
  • Salary: $60,000 - $75,000/year depending on experience + benefits available
  • Shift: 6:30am-3:30pm Monday to Friday or 7am-4pm EST Monday to Friday; Position will require on-call availability and will require working during non-business hours and on weekends and holidays.

The Technical Service Group Leader functions as a liaison between the client and the customer. Primarily working at the customer’s facility, reporting to the Technical Service Manager, the Technical Service Group Leader is an expert in
customer product and processes.

Responsibilities include:

Directing customer support activities involving the technical service of supplier product on customer production lines. Focus is on supporting Technical Service Representatives, various product lines,
coordinating new launches, conversions and product line trials.

• Directs the support activities of new product launches, system conversions and line trials
• Provides onsite long-term technical coordination of trials and qualifying runs
• Manages various projects including multiple product and/or product lines for facility start-up operations and new product launches
• Oversees personnel, technical support and technical support staff for the effectiveness of meeting customer requirements
• Assess current operations, identify trends and recommends service enhancements maintaining customer relations
• Primary liaison between technical field staff at customer site and home office
• Ensures service and customer relationships are maintained
• Assess and recommend training needs to line user and/or technical service representative on production effectively
• Train and develop the technical staff for product line resolution and sample results for resolution
• Communicates with managers and leadership on specified products and its related projects as requested or initiated by the customer, product managers, sales and marketing
• Fields production line, materials and product questions daily
• Attends manufacturing center meetings as needed – identifies and assists in the activities with the appropriate division for resolution
• Monitors safety, health and environmental aspects of the production line ensuring that operations are within supplier practices
• Recommend process modification ensuring safety and environmental aspects of the line operation is in full compliance
• Assists in the activities meeting ISO/TS, customer specification requirements and organizational standards
• Analyze data report as specified by the customer. Provides modification recommendations as needed.


• Bachelor of Science or Engineering preferred
• 5-7 years of related work experience ; 3 years in a supervisory role
• Knowledge of specific laboratory testing requirements
• Knowledge of hazmat standards in packaging, shipping and transporting of materials
• Extensive knowledge of OEM standards
• Assertive with good communication and organizing skills
• Must be able to coordinate and multi-task
• Working knowledge of paint and paint application including parts that are associates with liquid paints
• Ability to live 50 lbs., evaluate visual color, work for extended period while either standing or sitting, climb and descend
stairs and ladders
• Ability to read and execute complex instructions, use complex measuring devices, repetitive inspection of product, work
as an effective team member, work under pressure
*Position will require on-call availability and will require working during non-business hours and on weekends and holidays.
The candidate must represent the company as a resident expert. The incumbent must be able to effectively solve problems,
provide customer support enhancing customer’s satisfaction with our products and services.