Technical Support Advisor in Austin, TX at Volt

Date Posted: 7/16/2020

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    36 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Mobile Device Technical Support

Work from Home

In this work-from-home role, you’ll be providing end-user technical support for our client's popular mobile device products, including their industry-leading smart phones and tablets. As our customers’ first point of contact, you’ll be the friendly voice of our client, providing award-winning customer service, troubleshooting, and account support. We’ll rely on you to listen to our customers and use your technical ability, creativity, and passion for technology and customer service to meet their needs — and remind them that behind these great products are amazing people.

Our client will provide the necessary computer/telecommunications equipment for all work-from-home advisors. An equipment release will need to be signed and all equipment must be returned at the end of the assignment.

Job Details

  • Pay Rate: $14.50 hourly
  • Start Date: Training classes start mid-August
  • Assignment Length: 6 to 12 months

For whom are we looking?

You’re a customer service pro, a great communicator (written and verbal), a problem-solver, and someone who’s amazing with customers!  You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot apps on your smart devices. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a Windows and/or Mac environment. You have excellent verbal and written communication skills as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also to provide an incredible customer experience.

Key Qualifications

  • Troubleshooting expertise or technical ability
  • Customer service focus and passion for support
  • Able to adapt approach to different communication styles
  • Ability to manage multiple applications running at the same time
  • Enjoys troubleshooting technology
  • iOS, Smartphone, Tablet, PC or Mac experience
  • Must have a fast home internet connection

 Work Requirements

  • Flexibility to work between the hours of 7:00 am and 10:30 p.m. (Central Time Zone) including weekends, with the possibility to flex up or down hours depending upon business needs
  • Successful completion of initial training
  • Minimum typing speed of 35 wpm while talking with customers
  • Ability to pass all pre-employment requirements, including a criminal background check

If this looks like a great opportunity for you then APPLY NOW and call 512-338-4444 to follow up on your application. We look forward to speaking with you!

Volt is an equal opportunity employer.