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Technical Support Analyst in Universal City, CA at Volt

Date Posted: 5/16/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    5/16/2019
  • Job ID:
    178569
  • Pay Rate
    $0.0 - $23.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    9197827440

Job Description

Below is the job description as a Technical Support Analyst, if still interested, apply today! 

The Technical Support Analyst serves on a Client Services team that is aligned with our Theme Park business and handles the day to day fulfillment of computer and mobile device tickets and related projects. This position requires for you to drive to various locations in the theme park as it is a normal part of the daily support model- must be willing to drive.

Specific responsibilities include:

• Provide end user workplace support including issue troubleshooting and resolution, upgrades/patches, new software installations and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals.

• Escalate high priority and complex to Technical Lead and/or CS Manager. Act as liaison between client and Subject Matter Expert until ticket is closed.

• Install new workplace devices for end users including PC, Mac, Peripherals, smartphones, and tablets, Etc.

• Escalate workplace solutions where standard offerings are not available and collaborate with Technical Lead.

• Conduct PC refresh for Windows and Mac hardware

• Complete pre-site surveys, identify requirements for any hardware or software procurement

• Image, configure and install replacement computers

• Assist with office moves; primarily computer disconnect/reconnect. Discuss and prioritize office moves with CS Manager.

• This position requires working on major holidays, weekends, early mornings and late nights.

 • Lift 50 pounds or more.

• Work indoors and outdoors in all weather and temperature conditions.

Qualifications/Requirements:

  • Minimum 5 years recent experience providing Level 2 direct end-user support for a Fortune 500 company in a Microsoft Windows and Apple Macintosh environment

• Good knowledge of LAN/WAN protocols and configuration requirements

• Strong knowledge of Windows and Mac OS.

• Strong knowledge of iPhone/iPad, Android mobile devices

Pay is 21/hr 

Volt is an Equal Opportunity Employer