Technical Support Engineer in San Francisco, CA at Volt

Date Posted: 7/4/2018

Job Snapshot

Job Description

We're looking for the best and the brightest to join our rapidly growing team. We’re proud of our industry-leading digital marketing software but we’re even prouder of the people behind it. That’s where you come in!

Our work environment is fast-paced and entrepreneurial, and we always do whatever it takes to delight our customers.

The Technical Support Engineer is an exciting position in Tier 2-3 Application Technical Support which involves both customer facing, DB management and code reading aspects, to facilitate customer on-boarding as well as customize and maintain the production environments. We are looking for talented and energetic people who are dedicated, enthusiastic and eager to learn. 
 

Duties and Responsibilities:

  • Gain expertise in proprietary platform code and systems to troubleshoot and debug functional issues
  • Work with clients, account managers, and technical staff to resolve application problems
  • Develop workarounds and recommend custom solutions for client needs
  • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues and bugs
  • Manage production environments on linux servers
  • Documenting troubleshooting and problem resolution steps

Requirements

Position Requirements:

  • A bachelor’s degree in Computer Science or similar level qualifications
  • Knowledge and proven experience in writing SQL queries.
  • Strong delivery orientation (experience in working in B2B environment – an advantage and PREFERRED).
  • Strong technical and analytical skills
  • Excellent verbal+written English communication skills
  • Comfortable resolving high visibility customer issues without the need for team lead intervention 

Advantage for:

  • Experience in customer-support technical roles.

Things we look for in a right candidate:

Sharpness, brightness, curiosity to solve complex issues and problems, the capability to think outside the box and have completed noteworthy accomplishments. Also, easy to talk to and can communicate well and efficiently.

This is a Full Time permanent role that offer a competitive salary and great benefits, along with an awesome work environment and team to match!

Salary compensation is dependent on experience.

Please reach out to me to know more about the position. 

ALee@Volt.com or 408-216-2903.

*Volt is an Equal Opportunity Employer*