Technical Support Engineer in Cupertino, CA at Volt

Date Posted: 3/12/2018

Job Snapshot

Job Description

Volt has partnered with Top technology company in their search for a Technical Support Engineer position for Cupertino Location. So, if you have a similar background and are looking for a long-term opportunity, consider applying today! 

Technical Support Engineer

Our team is responsible for supporting external Business Chat developers at popular Brand businesses that build rich consumer engagement experiences in  Messages app between iOS users and businesses. You will communicate with both external and internal developers to make sure we deliver the best quality Business Chat service, APIs and documentation. You will also have the opportunity to build Business Chat consumer use-case services yourself and provide feedback and insights. 

Key Qualifications 

Hands-on coding experience with Python or other scripting languages (2 years) 
Good understanding of network protocols and technologies (TCP/IP, HTTP and HTTPS, SSL) 
Experience with integrating web APIs (REST, JSON) 
Basic understanding of encryption technologies 
Experience in maintaining technical documentation 
Excellent analytic, problem solving and troubleshooting skills 
Excellent communication and collaboration skills 

Additional Requirement 

Experience with Apple’s iOS eco-system, iOS development tools and best practices is a plus (and interest to learn more). 


BS in Computer Science or equivalent.

2-3 years Python coding/de-bug (server side) and JSON, REST web API integration/trouble-shooting experience are the most important qualifications Nice to have: Experience working with messages as a new medium for supporting businesses such as Twitter DM, Facebook message, or SMS in the context of supporting businesses. Will be interfacing with Business partners and must have good interpersonal, English language, and verbal skills.

*Volt is an Equal Opportunity Employer*

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply).