Technical Support / Help Desk in Plano, TX at Volt

Date Posted: 6/29/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Plano, TX
  • Job Type:
    Computer Industry
  • Duration:
    20 weeks
  • Date Posted:
    6/29/2018
  • Job ID:
    124103
  • Contact Name
    Volt Branch

Job Description

Volt is looking for Help Desk Technicians to provides front-line support to end users for installation, repair and preventative maintenance. This is a contract opportunity with one of our major customers located in Plano, TX.

Under minimal supervision provides front-line support to end users for installation, repair and preventative maintenance of personal computers, network infrastructure and related systems. This support may be provided on-site or remotely as needed. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical resources. Interacts with numerous resolver groups to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies.

Works with engineers to resolve tier 2 and Tier 3 support issues. Train end-users on software packages and standard IT procedures as required; participates in new application rollouts, testing and special Projects as needed. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers and terminals. Activities include recognition, research, isolation, resolution, and follow-up steps. Works on assignments that are moderately complex in nature. Interacts daily with supervisor, peer groups, Service Desk and customers. Interaction normally involves exchange or presentation of factual information. Normally receives little instruction on day to day work, general instructions on new assignments.

REQUIRED EDUCATION/EXPERIENCE

  • High School education or equivalent and 2+ years of related experience.

PHYSICAL REQUIREMENTS

  • Candidate must be able to carry and lift up to 40 lbs.
  • Candidate will be required to walk distances between customer buildings on the campus.  (It is possible this may require up to 1-2 miles each day.)

DESIRED CERTIFICATIONS/EXPERIENCE

  • A+
  • Network
  • MCP
  • MCSE
  • ITIL v3 Foundation
  • Video Teleconference Support
  • Mobile device Support (iOS, BlackBerry,Android)

Manufacturer’s Depot level certifications: HP, Lenovo

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path. 

Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.