Technical Support Manager in Houston, TX at Volt

Date Posted: 6/26/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Houston, TX
  • Job Type:
    Computer Industry
  • Duration:
    N/A
  • Date Posted:
    6/26/2018
  • Job ID:
    111742
  • Pay Rate
    $50000.0 - $60000.0/Year
  • Contact Name
    Volt Branch
  • Phone
    512/592-3354

Job Description

Do you have experience providing technical support, service parts and administrative service related duties to support the dealerships?  Do you have experience with Utility Vehicles and Tractors/Equipment?  Do you have the ability to communicate effectively, develop written reports, provide instructions & guidance to corporate & dealer service support personnel; and the ability to remain tactful in challenging and argumentative situations?  This may be the right role for you. 

We are currently seeking to fill the position of Technical Support Manager located in Houston, TX. The Technical Support Manager is responsible for dealerships within the USA and Canada. This job entails all aspects of technical, service parts and administrative service related duties to support the dealerships. Technical Support Manager works closely with, and under the direct supervision of the Senior Manager, Product Support to accomplish specified monthly, quarterly and annual objectives.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

SALARY: $50,000 - $60,000

  • Provide technical support to the Dealerships in the USA and Canada via phone and web Escalations
  • Conduct training to ensure Dealerships are properly trained to work on Vehicles and maintain appropriate skill level.
  • Provides Regional and On-site Technical Training to help troubleshoot and repair
  • Assist with difficult customer issues.
  • Work with the rest of the Service team to continue development of the Service Management Development and Certification Program related to Utility Vehicles and other Tractors and Equipment
  • Service Parts/Provide Parts related assistance to Dealerships when requested or required.
  • Equipment Warranty & Campaigns
  • Monitor campaign completion related to Utility Vehicles and other Tractors/Equipment to promote 100% closure on all quality related issues.
  • Work with the other members of the Aftersales Area to achieve assigned objectives and meet commitments on a monthly, quarterly and annual basis.
  • Work with dealerships to maintain Customer satisfaction using all available resources to ensure brand loyalty.

REQUIREMENTS:

  • Minimum 5+ years of experience in the utility vehicle, construction, industrial or agricultural equipment industry
  • Bachelor’s Degree or equivalent combination of education and experience in a technical degree program, Automotive Technology, and or Mechanical Engineering degree.
  • Excellent verbal communication skills to be able to converse with dealers and employees via phone and email.
  • Ability to read, write, and speak the English language is required.
  • Ability to communicate effectively to develop written reports and to provide instruction and guidance to corporate and dealer service support personnel.
  • Ability to remain tactful in challenging and argumentative situations.
  • Advanced knowledge of Microsoft Office Programs (i.e. Excel, Word, PowerPoint, and Outlook)
  • Ability to travel up to 25% of the time
  • Valid Driver’s license with a clean driving record

ADDITIONAL EXPERIENCE DESIRED:

  • Experience in the operation, maintenance and repair of Utility Vehicles, Gasoline and Diesel engines, hydraulic systems, vehicular emissions control systems, electric and electronic vehicle systems and components.
  • Knowledge of Dealership operations
  • Ability to read and understand blueprints, technical manuals, parts manuals, etc.

Volt is an Equal Opportunity Employer!!