Technical Support - OpteView Las Vegas in Las Vegas, NV at Volt

Date Posted: 11/27/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Las Vegas, NV
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    11/27/2019
  • Job ID:
    207701
  • Contact Name
    Volt Branch
  • Phone
    919/782-7440

Job Description

Volt Workforce Solutions is looking for a Technical Support Specialist to work with a leading Manufacturing company.  After reading the job info below, if interested, email an updated resume (in Word format).

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

 Job Title: Technical Support Specialist

 Reference ID: 207701

 Location: Las Vegas, Nevada        

Position Summary

As a Technical Support Specialist, you will be responsible for performing user, operational, and technical support via telephone, email, internet, and intranet.  The position serves as an escalation point for other help desk associations and special customer needs.
• Provide troubleshooting and assistance as needed which will include setup and configuration, documentation, and
operational guidance.
• Follow procedures and department processes to record initial call information, steps taken toward resolution, and final
resolution into department’s Call Management System.
• Escalate calls to senior staff members upon determination that problem exceeds level of experience.
• Act as technical resource for help desk associate and other organizations.
• Assist in developing and maintaining solutions in knowledge based systems.

Skills/Qualifications

 Must be able to satisfactorily perform all duties of technical support specialist
• Ability to read, analyze, and interpret product documentation and technical procedures
• Ability to provide clear written communication about technical responses to issues
• Ability to work with little supervision and make independent decisions
• Ability to effectively present information and respond to questions from managers, customers, and the general public

Schedule 

Shift is Tuesday-Saturday 1:30pm-10:00pm PST

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate $ 16.00 per hour