Technical Support Specialist in Uniontown, OH at Volt

Date Posted: 2/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    Uniontown, OH
  • Job Type:
    Computer Industry
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Technical Support Specialist

Pay Rate- $14-16

Shift- 2nd shift for training 2pm-10pm but main shift will be 3rd shift 10pm-6am

My client in Uniontown, Ohio is looking for Technical Support Specialists for a 90-120 day project.  This position may require overtime and weekends depending on business needs.


Create new accounts and utilize multiple software systems to define, program, and process new alarm, video and access control installations. Provide programming support to field technicians and customers by troubleshooting programming problems and interpreting incoming data. Must be able to prioritize and multi-task.


• Create new alarm monitoring accounts including customer contact lists and response plan instructions
• Assist field technicians with the installation of alarm, video and access control equipment through programming multiple types of alarm panels, DVRs and access systems
• Perform system tests with technicians and customers
• Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options
• Test equipment with customer or field technician for verification of proper operation of alarm equipment
• Utilize several software programs to upload and download essential data to alarm systems and DVRs
• Edit and maintain video verification information
• Receive and enter zone descriptions, instructions and responses into alarm monitoring system (MasterMind) once individual zones have been tested from the install site
• Answer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions