Technical Support Specialist in Kirkland, WA at Volt

Date Posted: 3/19/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Kirkland, WA
  • Duration:
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is seeking a Technical Support Specialist for a client located Kirkland, WA. This is a direct hire position. We are among the largest IT recruitment firms in the US for contingent/temporary and direct hire placements and support most of the top-rated IT companies in the Pacific Northwest.

In this role, you’ll be responsible for software support (mortgage software support), setting up the software, troubleshooting network issues (IIS server issues, domain issues, network policy, etc) and database administration.


  • 3+ years of client-facing software support experience in a call center environment and some database administration experience (SQL setup and installation, administration, etc)
  • Ability and willingness to learn the client services side of the software, and help with front line support.
  • Top-notch troubleshooting and documentation skills
  • Working knowledge of Windows Server, IIS, Terminal Services, Active Directory, Group Policies, firewalls, networking, etc.
  • Experience creating detailed knowledgebase articles
  • Ability to complete challenging tasks with minimal supervision
  • Proven track record for attention to detail, organization, efficiency and communication
  • Comfortable working in an environment with shifting priorities
  • Emanate confidence while assisting users with both familiar and unfamiliar processes
  • Provide technical support to end users with varying degrees of technical knowledge
  • Enjoy being a part of a team while able to research answers independently 
  • Solve problems with an ability to get to the core of the issue
  • Experience working with ClickOnce and MSI deployments

Bonus Skills:

  • Knowledge of SQL/SQL script, Java Script and PowerShell scripting
  • Mortgage industry experience

 Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.  We offer many direct hire full-time positions as well as many contingent/temporary positions.  We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.