Technical Support - VOI in Canton, OH at Volt

Job Description

Volt Workforce Solutions is looking for a Technical Support Representative to work with a multinational financial and retail technology  company.  After reading the job info below, if interested, email an updated resume (in Word format).

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

 Job Title: Technical Support

 Reference ID: 208021

 Location: Canton, Ohio      

Position Summary

 This position also provides technical and analytical support for various Diebold Nixdorf Service offerings including, but not limited to, monitoring and dispatch, remote access, software distribution and patch management, and electronic journals and screen changes. You will work with and guide Field Service Technicians, Network Engineers, other Systems Engineers, Service Owners, Project Management and Client Services Specialists to verify completion or identify and troubleshoot problems within applications and identify software programming defects. In addition, you will work with Implementations and Client Services as first level to resolve customer problems and assist with new customer installs, reimages and upgrades.

Skills/Qualifications

Networking, trouble shooting, ability to multi-task, familiarity with multiple system, previous technical support experience; ability to communicate effectively with multiple levels in an organization

Interface with support organizations, sales, training, and other organizations as needed.

Other responsibilities include, create, update, and complete documentation in support of internal processes and procedures. Aid and guidance to system users, Sales and Field resources. Respond to work queue requests and maintain accurate records of work performed.

 Schedule

 Shift is 1:00pm - 9:30pm Mon-Fri
Training will be for 2-3 weeks 9:00am-5:30pm Mon-Fri

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate $ 16.00 per hour